Patient Care Coordinator

Job Description
Modern Practice and Professional Team

We'relooking to add team members to our successful private dentalpractice. As our patients' first point of contact, you'll be thefriendly voice, providing exceptional customer service and patientsupport. We'll rely on you to listen to our patients. and use yourreal passion for customer service to meet their needs. Because webelieve our individual skills, backgrounds, and passions help uspioneer a new kind of dentistry, we'll train you to be the best.We believe in creating a positive company culture that embracespersonal growth, team work and high levels of trust among team members.

SUMMARY:

You'rea problem solver and can easily connect with patients! You canhandle multiple phone lines while fielding in-office patientrequests. We will train you to be skilled at maximizing dentalinsurance benefits as you are regularly in contact with insurancecompanies to coordinate and estimate benefits. You have excellentverbal and written communication skills, as well as the ability toeffectively prioritize and manage your time. Most importantly, youare here to provide and incredible customer experience. You musthave the ability to work at least one evening per week until 7pmand two Saturday's per month.

DUTIES& RESPONSIBILITIES:
• Newpatient experience management •Answering multi-line inbound phonecalls •Support to the clinical team •Insurance verifications andtreatment estimates •Patient tours of the office •Schedulingappointments •Patient communication via phone calls, texts andemails •Fulfilling patient requests • Treatment presentation •Handling & processing payments & refunds • Managecommunication & practice management software • Administrativetasks including faxes, scans, etc. •Maintain cleanliness andorganization of the office •Entering & reporting on office& department statistics •Performs other duties as assigned by management

COMPETENCIES:
•Diversity- Demonstrates knowledge of EEO policy;Shows respect & sensitivity for cultural differences; Educatesothers on the value of diversity; Promotes a harassment-freeenvironment; Builds a diverse workforce.
•Ethics- Treats people with respect; Keepscommitments; Inspires the trust of others; Works with integrityand is ethical; Upholds organizational values.
•Customer Service- Manages difficult or emotionalcustomer situations; Responds promptly to customer needs; solicitscustomer feedback to improve service; Responds to requests forservice and assistance; Meets commitments.
•Adaptability- Adapts to changes in the workenvironment; Manages competing demands; Changes approach to methodto best fit the situation; Able to deal with frequent change,delays, or unexpected events.
•Organizational Support- Follows policies andprocedures; Completes administrative tasks correctly and on time.Supports organizations' goals and values.
•Planning/Organizing- Prioritizes and plans workactivities; Uses time efficiently.
•Professionalism- Approaches others in a tactfulmanner; Reacts well under pressure; Treats others with respect andconsideration regardless of their status or position; Acceptsresponsibility for own actions; Follows through on commitments.
•Teamwork- Balances team and individualresponsibilities; Exhibits objectively and openness to othersviews; Gives and welcomes feedback; Contributes to building apositive team spirit; Puts success of team above own interests;Able to build morale and group commitments to goals and objective;Supports everyone's efforts to succeed.

Requirements

QUALIFICATIONS:
•High School diploma or general education degree (GED) required,Associate's Degree (AA) or Bachelor's Degree (BA) (preferred Not Required) •2+years of customer service experience •Computer skills required:knowledgeable in Microsoft Office

PHYSICALDEMANDS AND WORK ENVIRONMENT:
• Continuallyrequired to sit • Frequently required to stand • Frequently requiredto walk • Frequently required to utilize hand and finger dexterity.• Continually required to talk or hear • While performing the dutiesof this job, the noise level in the work environment Is usually moderate

SOFTWARE:

Benefits
FULL BENEFITS:

• Medical
• Dental
• Vision
• 401K
• PTO
• Vacation