Customer Service Specialist

Express is seeking a Customer Service Specialist for a Tax Services Organization in Murrysville. Positions also available at the Penn Hills location. Do you enjoy helping customers and solving problems in a professional office environment? We look for a specialist to assist taxpayers with account inquiries, payment processing, and administrative support. The role involves in‑person interactions and phone support while maintaining accurate records and providing exceptional service. Shift: First Shift (Hours To Be Determined) Benefits: Medical, dental, and vision benefits Weekly paychecks Working with a dedicated & responsive team Monthly referral bonuses & more Job Duties: Assist walk‑in customers with account and tax‑related inquiries Answer incoming calls and provide support regarding account information and services Process payments accurately and efficiently Update customer information and establish new accounts as needed Document detailed account notes and customer interactions Research account information and resolve customer concerns Assist with office operations and end‑of‑day administrative tasks Other duties as required Qualifications: High school diploma or GED Attention to detail and accuracy Reliability Previous customer service, call center, administrative, or office experience preferred Strong computer skills with the ability to navigate multiple applications Excellent communication, research, and problem‑solving skills Spanish‑speaking abilities are a plus Ability to bend, lift, twist, crouch, etc. #J-18808-Ljbffr