RV Service Advisor

Company Description Clear Creek RVs is a recreational vehicle dealership and service provider committed to delivering reliable products and trustworthy service. The organization focuses on helping customers enjoy safe, comfortable travel by maintaining and repairing a wide range of RVs and related vehicles. Team members work in a collaborative environment that values integrity, clear communication, and follow-through. Clear Creek RVs offers opportunities to learn the RV and automotive service industry, grow professionally, and contribute to a positive customer experience. Role Description The Service Advisor at Clear Creek RVs is a full-time, on-site role based in Abilene, TX. This position serves as the primary point of contact for customers, greeting them, listening to concerns, and documenting service requests for RVs and other vehicles. Daily tasks include creating and explaining repair orders, coordinating with technicians, reviewing recommended services, and obtaining customer authorization. The Service Advisor provides status updates, answers questions about repairs, costs, and timelines, and ensures accurate billing and documentation. The role also involves scheduling appointments, maintaining service records, promoting appropriate maintenance services, and supporting a safe, organized service environment. Qualifications Strong Customer Service and Customer Satisfaction skills, with the ability to build trust and maintain positive long-term relationships. Knowledge of Vehicle Maintenance and RV Repair sufficient to explain services, interpret technician feedback, and discuss options with customers. Clear, professional Communication skills, including active listening, concise explanation of technical issues, and effective phone/email etiquette. Attention to detail in documenting repair orders, reviewing invoices, and maintaining accurate service records. Ability to work in a fast-paced service environment, manage multiple customers and repair orders, and prioritize tasks effectively. Basic computer proficiency, including use of service management software and standard office applications. Previous experience as a service advisor, parts specialist, or in an automotive/RV service setting is preferred. High school diploma or equivalent; additional technical or automotive coursework is a plus. #J-18808-Ljbffr