HVAC Technician

HVAC Technician

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Sensigreen Heating, Cooling, & Insulation (the Company) vision, mission, purpose, and values.

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls. • Mentor and develop apprentices under his/her care to achieve desired performance metrics. • Perform a thorough and accurate HVAC inspection including Health and Safety Checklist • Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps. • When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet. • Complete all required documentation on services and collect, record, and deliver fees to designated office administration. • Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly. • Facilitate ESP(inventory) order for all parts required for appointments and ensure preparedness for the day of service. • Record all material used or consumed on the job for job costing and replenishing. • Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment. • Transport materials and tools to the job site and provide proper accounting of assigned tools. • Keep truck clean, stocked and accurately inventoried. • Protect customer's home from damage while working and leave customer's home cleaner than when you arrived. • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely. • Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call. • Communicate the benefits of Club Memberships. • Report any safety issues to team lead, supervisor, and/or manager. • Perform other duties as assigned.

• EPA Certified required. • A High School diploma or general education degree (GED} required. • A minimum of five years' experience preferred but not required with manager's approval in maintenance, troubleshooting and correcting diverse HVAC service issues. • A valid driver's license and approved to drive by Company's insurance carrier. • Must be highly organized with good attention to detail and follow through. • Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals. • Team player working in a team environment. • Excellent customer service skills with desire to exceed customer expectations. • Must be able to use a computer tablet, smart phone and read a map or follow GPS.

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow} at least 70% of the time. • Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces. • Must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices}. • Occasionally works from heights 15 feet or higher above ground. • Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs. • Have good visual acuity.

• Willing to continue training for personal growth as well as participating in the training of new employees. • Willing to work hours outside of normal work schedule, if needed. • Maintain confidentially on all private, sensitive, and proprietary business issues and concerns. • Wire and trouble shoot zoning systems (zone boards, dampers, thermostats) • Knowledge of proper mechanical codes and installation guidelines • Perform system performance testing including static pressure, airflow (CFM), and capacity checks. • Diagnose and repair warranty and service issues. • Experience using Service Titan for job notes, photos and invoicing preferred • Replace, repair and modify ductwork on new construction and retrofit jobs • Participate in rotating on call schedule • Maintain clean, professional workmanship and customer communication.