Operations Manager II

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.


We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?


Position Description

The Operations Manager II is responsible for the entire manufacturing plant operations. Directs the plant through supervision, sharing information, taking or directing corrective action as required and recognizing achievements.

Essential Job Functions:

• Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
• Adhere to and ensure compliance to food quality and food safety as per quality standards and/or Safe Quality Food requirements.
• Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.
• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.
• Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.
• Direct and coordinate the activities of the Plant and establish and maintain budget control for area of scope.
• Development of the team and continuous improvement in the performance of all team members by setting clear and challenging goals and objectives.
• Operates the plant in accordance with corporate and plant policies, customer requirements, approved budgets.
• Participates in the development of the annual department budget and strategic long-term planning.
• Communicate plant production related requirements and solutions to the relevant departments.
• Analysis of plant results, discussing areas of concern with the management team.
• Conduct plant production meetings with plant employees, and salary employees.
• Directly observe operating departments on a regular basis to ensure the quality of production and adherence to sanitation and safety standards.
• Ensures the fulfillment of customer orders within the specifications of quality, quantity and cost.
• Manages the assigned business metrics including yield, labor efficiency, and overhead expenses.
• Demonstrates leadership to ensure consistent quality of work.
• Maintains effective communication of expectations and goals throughout the plant environment.
• Develop and communicate business impact with weekly, monthly, and quarterly performance reports and presentations. Make regular presentations to the Management team on performance.
• Ensure compliance to all OHSA and environmental regulatory and corporate standards. Investigate and identify root causes of any non-compliance.
• Accountable for a safe working environment through the development of strategies focused on accident reduction as well as energy and waste minimization.
• Oversee effective deployment of human resources throughout the plant and ensure the correct administration of the collective Bargaining Agreement, if applicable.
• Responsible for reviewing SQF Annual Review checklist with Management.
• Jointly responsible for site security /Food defense and product quality.
• Key member of the Business Continuity Team: decision making, oversight and investigating actions arising from a crisis management incident.
• Represents the company in a positive manner at all times.
• Will act as the back-up Plant Manager as needs arise.

Required Skills:

• Proven Leadership experience in a Production environment.
• Strong team player who is able to work across multiple functions.
• Able to work under deadline pressures.
• Organized and detail oriented, adaptable to change.
• Excellent interpersonal and communication skills, verbal and written.
• Performs work under minimal supervision. Handles complex issues and problems and refers more complex issues to higher-level staff.
• Provides leadership, coaching, and/or mentoring to a subordinate group.

Competencies:

• Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.
• Communication Skills – Communicate effectively with direct reports and all levels of the organization. Collaborates to ensure smooth workflow.
• Decision Making & Judgment – Make informed decisions with sometimes limited data, learning from outcomes.
• People Management – coach others regardless of performance level; help others identify key goals and use their talents to achieve those goals; build relationships; offer praise and recognition.
• Ownership – Proactively take initiative and responsibility for tasks and challenges, demonstrating independent thinking
• Problem-Solving Skills: Ability to quickly identify and resolve operational issues.
• Financial Acumen: Manage budgets, control costs, and analyze the financial impact of decisions.
• Technology: Ability to navigate SCADA software (CC+I, GE Proficy, Inductive Automation)
• Cognitive: Ability to analyze data and process parameters to optimize production.
• Safety and Risk Management: Participation in safety audits and inspections to ensure a safe working environment.

Education and Experience:

• Undergraduate degree in a related field.
• 7 years + work experience in production management, beverage experience highly preferred.

Working Conditions:

• Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required.
• Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise level requires hearing protection, and temperatures can get very hot / and or relatively cold. The environment is structured and supervised.

Travel Requirements:

• Travel anticipated: Rarely

Physical Requirements:

• Visual/Sensory – This position requires regular need to give moderate attention with one or two senses at a time.
• Mental Stress – There is pronounced pressure from deadlines, production quotas, accuracy and or similar demands.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.


Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

Join Refresco TODAY and enjoy a rewarding CAREER!

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Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer


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