Shift Lead | Washington DC

About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary… At Blank Street, we’re reimagining the cafe experience, making high‑quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands‑on role for someone who thrives in fast‑paced settings, loves connecting with people, and is passionate about great coffee and matcha. Who We’re Looking For Love for cafe culture and people Friendly, open and approachable person who works well with others Strong knowledge of coffee and equipment is a must Strong decision‑making and multi‑tasking skills Strong interpersonal communication skills Passionate about delivering excellent customer connections to create a regular customer base Able to work at a fast pace in high‑volume environments Be an exemplary ambassador of our brand to new neighborhoods What You’ll Own Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members follow all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat, and vibes are positive Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during, and end of the shift Positive and solution‑focused handling of any minor customer issue At a store level, lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements 2+ years’ experience in a customer service leadership position 18+ years of age Able to lift 25+ lbs, and to stand for long periods of time Availability that meets the needs of our cafes Able to work between 6:30 am and 9:00 pm Weekend and holiday availability preferred You must be authorized to work in the U.S. Upon acceptance of a job offer and completion of Form I‑9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I‑9 information to confirm authorization to work in the U.S. (E‑Verify) Full Time: 30–40 hours per week, 4–5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday) Benefits and Perks $19.50 per hour + tips Barista accreditation and training program Paid sick time Paid vacation time, based on eligibility Health benefits, based on eligibility Blank Street coffee and swag As a growing company we have opportunities for advancement for those interested #J-18808-Ljbffr Blank Street