Program Manager

Job Description

Program Manager

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We are is seeking an experienced IT Planning and Delivery Portfolio Manager to support the Store Technology portfolio.

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This individual will lead execution across multiple strategic technology initiatives that support store operations, point-of-sale systems, fulfillment, delivery services, inventory capabilities, and retail technology modernization efforts.

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The successful candidate will drive cross-functional coordination, dependency management, release readiness, executive reporting, risk management, and program execution across multiple product and engineering teams.

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This role serves as a strategic delivery leader responsible for improving execution predictability, increasing organizational alignment, and ensuring successful delivery of initiatives that directly impact stores and customers.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

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• Drive planning and execution of large cross-functional technology initiatives.

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• Coordinate efforts across Product, Engineering, Infrastructure, Operations, Support, Architec-ture, Security, and Business teams.

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• Develop delivery plans, milestones, and execution strategies.

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• Ensure alignment between business objectives and delivery commitments.

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• Identify and manage dependencies across multiple teams and workstreams.

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• Facilitate resolution of delivery risks, issues, and blockers.

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• Drive accountability across internal and external stakeholders.

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• Coordinate program activities across multiple products and platforms.

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• Develop executive-level status reporting and delivery dashboards.

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• Monitor initiative health, risks, milestones, and key performance indicators.

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• Lead governance reviews, planning sessions, and leadership updates.

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• Provide transparency into portfolio execution and readiness.

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• Coordinate release planning and deployment activities.

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• Facilitate operational readiness and go-live planning.

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• Partner with Support and Operations teams to ensure successful rollout and adoption.

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• Support post-deployment stabilization and hypercare activities.

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• Coordinate delivery efforts involving third-party technology providers.

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• Monitor partner commitments and delivery performance.

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• Ensure vendor deliverables remain aligned with overall program objectives.

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QUALIFICATIONS

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Required

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• 8+ years of experience in Program Management, Delivery Management, Technical Program Management, Portfolio Management, or related disciplines.

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• Proven experience leading enterprise-scale technology initiatives.

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• Demonstrated success managing complex cross-functional programs.

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• Strong experience with Agile and hybrid delivery methodologies.

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• Experience managing project schedules, dependencies, risks, and executive communications.

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• Strong facilitation, communication, and stakeholder management skills.

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• Experience influencing decisions across organizations without direct authority.

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• Expertise with Jira, Confluence, Microsoft Office, ServiceNow and delivery reporting tools.

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Preferred

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• Experience supporting retail technology, store systems, POS, supply chain, logistics, fulfillment, or customer-facing platforms.

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• Experience coordinating multiple Agile teams within a shared initiative.

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• Experience supporting large-scale technology transformation efforts.

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• Familiarity with operational readiness and production release processes.

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• PMP, PMI-ACP, SAFe, Scrum Alliance, or similar certifications preferred.

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• • Experience working within product-centric organizations.
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