Vice President of Customer Support
Confidential
Vice President of Customer Support
About the Company
Innovative provider of lien resolution services for personal injury clients
Industry
Consumer Services
Type
Privately Held
Founded
2018
Employees
51-200
Specialties
- lien resolution
- subrogation
- and personal injury
- personal injury
- mass tort
- legal services
- and law firm services
About the Role
The Company is seeking a Vice President of Customer Support to build and lead its support function, establishing the strategy, operating model, service standards, and scalable processes. The role combines hands-on queue management and support-platform configuration with planning for team structure and future growth. Responsibilities include launching omnichannel support, defining escalation processes with technical teams, setting performance metrics, and developing documentation, self-service, and AI-enabled support. The leader will also use customer feedback and service data to improve the support experience and collaborate across customer-facing, operational, technical, and business functions. Candidates should have at least seven years of experience in customer support, technical support, or support operations, including three or more years in leadership, and experience building or substantially improving a support function. Hands-on support-platform configuration, omnichannel implementation, metric reporting, and setting escalation service levels with product or engineering teams are required. Practical experience applying AI to support, strong analytical and written communication skills, and the ability to develop and present business cases are also important. A bachelor’s degree is required; experience in legal or related professional services is preferred.
Hiring Manager Title
Chief Customer Officer
Functions
- Operations
- Information Technology
- Data Management/Analytics
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Support in Detroit, MI vacancy
- ...Vice President of AnalyticsFull-timeSouthfield, MI (Hybrid)A Top Place to Work!We believe in small businesses and the people who grow... ...cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right...SuggestedTemporary workRemote work
Credibly
Southfield, MI1 day ago - ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories Information...SuggestedWorldwideShift work
- ...Vice President of People About the Company Popular provider of help desk software Industry Internet Type... ...Technology & Services Technology Internet CRM Customer Service Customer Support Tools Group Email Email Finance Software...SuggestedRemote work
- ...Binswanger delivers unique solutions for our clients – down the street, in the back country, anywhere across the nation. We area customer driven service organization that (literally) drives anywhere to deliver our unique brand of real estate solutions, thereby outpacing...Suggested
BINSWANGER MANAGEMENT CORP
Southfield, MI2 days ago - ...Vice President, Financial Advisory Services About the Company Leading middle-market advisory platform providing financial advisory, transaction support, and interim leadership solutions Industry Investment Banking Type Privately Held About the Role...SuggestedInterim role
- ...Vice President, Customer Onboarding & Professional Services About the Company Innovative energy intelligence company specializing in clean energy solutions and appliance energy disaggregation Industry Consumer Goods Type Privately Held Founded 2...
- ...Vice President of Sales & Strategic Accounts About the Company Develops computer-use agents... ...& Strategic Accounts to spearhead customer relationships, market development, and... ...delivery teams, guide customer discovery, and support deal execution, all while building and...
- ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Engineering to lead and manage the engineering department...
- ...Vice President of Client Services About the Company Progressive SaaS solutions provider specializing in multi-channel advertising... ...accountability. The leader will also promote a high-performance, supportive culture and work with sales stakeholders to achieve shared...
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...ability to build and develop high-performing leadership teams, support workforce development, and succession planning. The role requires...
- ...Vice President of Corporate Development, M&A About the Company A private equity-backed company seeking leadership for acquisitions and post-merger integration Industry Consumer Services Type Privately Held, Private Equity-backed About the Role...
- ...Vice President, Adoption & Services About the Company Fast-growing education technology (EdTech) platform Industry Education Management Type Privately Held, VC-backed Founded 2012 Employees 201-500 Funding $76-$100 million Categories...
- ...Vice President of Sales About the Company Promising provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales to lead and drive the sales strategy. The successful...
- ...Vice President, Product Strategy, Technology Workflows About the Company Thriving cloud computing company offering custom management platforms Industry Computer Software Type Public Company Founded 2004 Employees 10,001+ Categories Information...Shift work
- ...Vice President of eCommerce About the Company Well-established national B2B distributor and market leader serving customers through an omnichannel model Industry Wholesale Type... ...integrated marketing strategy and support digital transformation and sustainable...
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact...Overseas
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Senior Vice President of Sales About the Company Remote company seeking senior sales leadership to align strategy with product and... ...particularly in the areas of product, operations, marketing, customer success, and RevOps. This role is pivotal in partnering cross...Remote work
- ...Regional Vice President, Sales, BFSI About the Company Leading developer of robotic process automation software Industry Computer... ...ai governance enterprise ai process discovery customer service automation workflow automation business process...
- ...Senior Vice President of Operations About the Company A company focused on operational efficiency, productivity, profitability, and business growth. Industry Consumer Services Type Privately Held About the Role The Company is in need of a Senior...
- ...Vice President, Law Firm Professional Services About the Company Leading provider of a legal management software solution Industry... ...a Vice President of Law Firm Professional Services to lead customer implementation delivery and make AI-enabled services a driver...
- ...Vice President of Defense Sales About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Defense Sales to lead and drive the strategic growth...
- ...Vice President of Revenue Operations About the Company Rapidly growing, private equity-backed travel marketplace transforming how customers discover, book and experience travel. Industry Leisure, Travel & Tourism Type Privately Held, Private Equity-backed...
- ...Vice President of Customer Success About the Company Innovative provider of lien resolution services for personal injury clients Industry Consumer Services Type Privately Held Founded 2018 Employees 51-200 Specialties lien resolution...
- ...Southfield MI (3056) (3056), IL, US, US Southfi Company: DRiV Vice President of Purchasing — DRiV DRiV, Tenneco’s Aftermarket business... ...capabilities allow regional business lines to serve customers with precision while leveraging global manufacturing, engineering...Contract workWorldwide
$120k - $215k
...opportunity to join our team. Impact You'll Make As a full-time Vice President within our growing Transaction Advisory practice, this role... ...compensation, benefits, and wellness options tailored to support employees at every stage of life. We foster a culture of inclusion...Full timeLocal areaFlexible hours- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance... ...portfolio composite reinsurer runoff long-term solutions customer service skilled executives and actuarial About the...
- ...Associate Vice President, Financial Controls About the Company Globally recognized reinsurance company Industry Insurance... ...portfolio composite reinsurer runoff long-term solutions customer service skilled executives and actuarial About the...
- ...Vice President, Deputy General Counsel, Product, Regulatory & Litigation About the Company Leading platform specializing in consumer services Industry Financial Services Type Public Company Founded 2012 Employees 1001-5000 Categories Credit...
- ...Associate Vice President, Financial Close Leader About the Company Globally recognized... ...reinsurer runoff long-term solutions customer service skilled executives and... ...communications and presentations, supports recurring audit and board reporting, and...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Support. Be the first to apply!
Related searches
- senior associate vice president Detroit, MI
- vp transformation Detroit, MI
- vice president nursing Detroit, MI
- vp creative services Detroit, MI
- vice president global procurement Detroit, MI
- vice president program management Detroit, MI
- vice president education Detroit, MI
- vice president communications Detroit, MI
- vp product management Detroit, MI
- vice president tax Detroit, MI