Operations Support Team Lead - Elizabeth, NJ

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The team lead is responsible for providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. The Team Lead will be the primary interface between Maersk Ground Freight, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures.

Essential Functions:

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Data Entry
• Assist and support MGF stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
• Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies. Assist District Manager with general tasks
• Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale
• Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies
• Communicating freight status and any problems to customers, vendors and other Pilot stations and personnel

SKILLS/COMPETENCIES

• Excellent oral and written communication and problem-solving skills
• Must have superior organizational and time management skills
• Must be approachable and motivated

• Knowledge of systems utilized as it relates to logistics

• Proficient knowledge of Microsoft Office

• Ability to thrive in a high-pressure environment

• Detail oriented and analytical

SECTION 2 ( goes after the description in every posting)

Company Benefits:

Medical

Dental

Vision

401k + Company Match


Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$65,000-$67,000*


*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.


#Indeed

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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