General Manager

Job Description

Job Description

Dunkin’ General Manager – Leading Restaurant Success

Position: General Manager

Company: Sizzling Platter LLC

Location: Laredo , TX

Job Type: Full-Time

FLSA Classification: Salary

About Us

At Dunkin’, we keep America running.

We are committed to serving great coffee, fresh food, and fast, friendly service. Our team members are at the heart of creating a consistent and reliable experience for every guest, every day.

At Dunkin’, every role plays an important part in delivering high-quality products and exceptional guest service in a fast-paced environment.

Position Summary

The General Manager is responsible for the overall performance of the restaurant, including operations, financial results, team leadership, and guest experience. This role leads daily operations while ensuring consistent execution of company standards and driving business performance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

In this role, you will:

• Lead, develop, and manage restaurant team members, including hiring, training, coaching, and performance management
• Oversee daily operations, including staffing, scheduling, product quality, service speed, and accuracy
• Actively support front-of-house and back-of-house operations as needed, including preparing beverages and food
• Ensure an excellent guest experience and resolve concerns promptly and professionally
• Manage financial performance, including sales, labor, and food cost control
• Analyze operational and financial data to support decision-making and improve performance
• Perform or oversee opening and closing procedures, including cash handling and reporting
• Ensure compliance with company policies and all applicable federal, state, and local laws
• Maintain high standards of food safety, sanitation, and cleanliness
• Oversee inventory management, ordering, and cost control
• Maintain an active leadership presence and foster a positive, accountable, and high-performing team culture
• Support efficient drive-thru operations and service execution

Preferred Qualifications

• Proven restaurant management experience
• Strong leadership, communication, and organizational skills
• Financial acumen and ability to manage costs and budgets
• Ability to perform in a fast-paced, high-volume environment
• Strong problem-solving and decision-making skills
• Reliable, accountable, and results-driven
• Flexible availability, including early mornings, nights, weekends, and holidays

Scheduling Expectations

General Managers are expected to maintain a consistent leadership presence during key business hours.

A typical weekly schedule includes:

• 2 opening shifts
• 2 closing shifts
• 1 mid-day shift

(Schedule may fluctuate based on location, leadership approval, or business needs)

General Managers are expected to:

• Work a minimum of 45 hours per week , based on business needs and operational demands
• Work the busiest days of the week based on projected sales and operational needs
• Ensure team schedules are prepared and communicated in a timely manner
• Maintain proper staffing levels to support business demands

All scheduling practices will comply with applicable federal, state, and local labor laws.

Compensation

Pay Range: $45000 per year – $50000 per year

Actual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.

Benefits

Eligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid time off, including vacation and holidays (in accordance with company policy and applicable law)
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Professional Development Program

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

• Stand and walk for extended periods
• Lift and carry up to 50 pounds
• Bend, reach, stoop, and kneel frequently
• Perform repetitive motions (including hand and wrist movements)
• Work in a fast-paced food and beverage environment

Work Environment

This role operates in a restaurant environment with exposure to coffee equipment, kitchen equipment, drive-thru operations, noise, and fast-paced service conditions. Team members are expected to follow all safety procedures and use appropriate protective equipment.

Equal Employment Opportunity

Sizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.

Employment is at-will where permitted by law.