Global CX Capacity & Workforce Lead
Harvey
Harvey is shaping the future of legal and professional services with frontier AI and a global CX workforce. We’re seeking a Global CX Workforce Manager to forecast demand, plan staffing across regions, and set scalable standards that balance customer impact with agent sustainability.
You will own models and dashboards, collaborate with regional leaders, and drive cross-functional initiatives to improve throughput, QA, and customer satisfaction. Remote-friendly for eligible U.S. states.
#J-18808-LjbffrVacancy posted 4 days ago
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