Operations Manager

Job Description

Job Description

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Job Title: Operations Manager - Base Operations and Facilities Management

Work Location:  Remote

Labor Category:  Exempt

Clearance Level:  Secret

Travel: Up to 65%

Pay Rate: $110,000 - $130,000

About the Role 

The Operations Manager oversees, coordinates, and manages the day-to-day performance of multiple Base Operations Support (BOS) and facilities management programs. This position serves as a key operational liaison between corporate leadership and Project Managers, ensuring contract compliance, operational excellence, customer satisfaction, financial performance, and successful execution of program objectives. The Operations Manager works closely with Project Managers to drive performance, monitor key metrics, support contract transitions, resolve operational challenges, and implement continuous improvement initiatives across assigned contracts.

What You'll Be Doing

• Provide operational oversight and support for multiple BOS and facilities management contracts.
• Directly support and mentor Project Managers to ensure successful contract execution.
• Monitor program performance, contract compliance, staffing levels, and service delivery requirements.
• Review operational, financial, safety, quality control, and customer satisfaction metrics across assigned programs.
• Assist Project Managers in resolving operational issues, resource constraints, and performance challenges.
• Support contract mobilization, phase-in, startup, transition, and phase-out activities.
• Lead or participate in Program Management Reviews (PMRs), operational reviews, and customer meetings.
• Ensure contract deliverables, reports, plans, and submittals are completed accurately and submitted on time.
• Analyze program performance data and develop corrective actions to improve operational effectiveness.
• Monitor labor utilization, staffing plans, overtime trends, and workforce requirements.
• Support budget development, forecasting, revenue tracking, and cost-control initiatives.
• Coordinate with Contracts, Human Resources, Safety, Quality Control, Finance, Supply Chain, and Security personnel to support contract requirements.
• Conduct site visits and operational assessments to evaluate performance and identify opportunities for improvement.
• Support customer relationship management and serve as a point of escalation for operational concerns.
• Assist in proposal development, transition planning, staffing strategies, and business growth initiatives.
• Ensure compliance with company policies, contract requirements, safety regulations, and applicable federal, state, and local laws.
• Prepare executive briefings, status reports, performance dashboards, and leadership updates.
• Perform other duties as assigned.

What We're Looking For

• Bachelor's degree in business administration, Facilities Management, Engineering, Construction Management, Project Management, or a related field preferred. Equivalent experience may be substituted.
• Five to ten years of progressively responsible experience in facilities management, BOS operations, program management, or government contracting.
• Experience managing multiple contracts, small-to-large sites, programs, or operational business units simultaneously.
• Experience supervising, mentoring, and supporting Project Managers and site leadership teams.
• Strong knowledge of facilities maintenance, public works, BOS services, asset management, and operational performance management.
• Experience with government contracts, contract compliance, performance work statements, and customer interface requirements.
• Demonstrated ability to manage budgets, forecasts, labor utilization, and operational performance metrics.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and presentation communication abilities.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook.
• Experience with Power BI, Maximo, CMMS platforms, SharePoint, Smartsheet, or similar operational management systems preferred.
• Ability to travel as required to support assigned programs and operational reviews.
• Valid driver's license and ability to meet company driving requirements.
• Must be able to travel up to 65%

Physical Demands & Work Environment

• Work is primarily performed in an office environment requiring prolonged periods of sitting, standing, walking, and frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Must be able to occasionally lift and carry office materials and supplies weighing up to 50 pounds.
• Must possess sufficient visual acuity to review documents, operate a computer, and perform administrative duties.
• Must be able to communicate effectively in person, by telephone, and electronically.
• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet mission requirements, including evenings, weekends, and holidays.

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include: 

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave 
• 401(k) Retirement Plan 
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.