Head of Customer Engineering and Operations

Manage and direct activities of an engineering consulting office. This includes profit/loss management, employee supervision, project management, quality control, health and safety oversight, client relations and development, and new business development. Responsible for general leasehold improvements, project and office equipment, and proper utilization of all personnel. Develop and/or review all contracts and proposals prepared by the office; verify technical and financial provisions and ensure manpower budgets are sufficient to complete the contracted work and render a profit.

Oversee medium sized office supporting multiple service lines with aggregate booked labor revenues typically between $5-10 million.

Supervise projects within the technical disciplines practiced by the organization, within the same office usually at the same time.

Review contracts and proposals prepared by office personnel.

Evaluate and monitor workloads in the office, and oversee employee lifecycle (recruitment, hiring, performance management, salary administration, discipline, termination).

Coordinate with corporate marketing to maintain client contacts for future development of new business.

Direct the execution of the office's business development efforts.

Develop and execute annual office business plan.

Responsible for preparation of office annual and financial budgets and operating the office within approved budgets.

Apprise Director, Regional Operations of office progress including business development, project schedules, employee management, financial results, and equipment/facility/organizational needs.

Responsible for monitoring and following requirements of the strategic plan; work to grow office in accordance with the strategic plan.

Manage risk related to projects. Monitor adherence to corporate risk policies and practices. Hold Managers accountable for mitigating or eliminating risk.

Communicates safety initiatives, rules and guidelines for Office or Region. Promote continuous quality monitoring and improvement on projects. Ensure best practices are being followed and hold Managers accountable for quality control standards.

Bachelor's degree and 8 years' practice experience. Prefer industry experience in Materials and Geotechnical Testing.

Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.

We provide geotechnical services nationwide for a wide range of projects, drawing on six decades of historical geotechnical data, a fleet of more than 200 drill rigs, 140 accredited laboratories, and thousands of employees to quickly organize or capture site data wherever projects are located. From AI-supported solutions and predictive technologies to geophysics and traditional exploration, we deliver precision, value-added subsurface information and engineering and scientific expertise to solving our clients' challenges and achieve their goals for project sustainability, quality, and efficiency.