Technical Support Representative

Technical Support Representative

Quo is changing the way small businesses connect with their customers. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We're setting a new standard for how businesses connect with their customers. Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2.

About the Role

We're looking for someone who is excited to solve problems, communicate effectively, and create positive customer experiences. Do you thrive in fast-paced, autonomous environments? Are you eager to make an impact at a high-growth startup? As a Technical Support Representative at Quo, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product. You'll assist hundreds of customers weekly—answering questions, resolving technical challenges, and ensuring they're getting the most out of Quo. Beyond customer support, you'll provide product feedback to our engineering and design teams to help craft the best possible experience for our users. You'll also have opportunities to work on projects that scale and improve our customer experience team—helping us grow smarter and faster.

Some of the things you'll do:

• Assist Quo customers and prospects through email, live chat, phone and text.
• Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
• Proactively identify and recommend process improvements to streamline our operations.
• Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
• Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
• Keep internal documentation up-to-date to ensure smooth operations within the team.

About You

• Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 1-3 years of experience in customer-facing roles (experience at a startup is a bonus!).
• Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
• Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness.
• Communication Skills: You're an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun)
• Tech-Savviness: You're comfortable navigating technical issues and excited to dive into the details to find solutions.
• Growth Mindset: You're eager to learn, adapt, and grow in this role and beyond.
• Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing.
• Schedule Flexibility: We're flexible on your time zone within North America, but most roles start around 7 - 9 AM PST and run for about 8 hours. We're looking for someone who's open to working weekends, depending on the needs of the team.

Who We Are

As a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you. And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements. We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.