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Technical Support Representative

Treantly

Technical Support Representative

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, chat, and email in a timely and professional manner
  • Provide basic technical support for software, user access, and general system navigation
  • Create, update, and resolve support tickets using our ticketing system
  • Escalate complex issues to appropriate internal teams when necessary
  • Document all customer interactions and troubleshooting steps accurately
  • Follow standard operating procedures and contribute to knowledge base updates
Vacancy posted 1 day ago
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