Technical Support Representative

Treantly

Technical Support Representative

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.

Key Responsibilities:

Respond to customer inquiries via phone, chat, and email in a timely and professional manner
Provide basic technical support for software, user access, and general system navigation
Create, update, and resolve support tickets using our ticketing system
Escalate complex issues to appropriate internal teams when necessary
Document all customer interactions and troubleshooting steps accurately
Follow standard operating procedures and contribute to knowledge base updates

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Vacancy posted 1 day ago

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