Technical Support Representative

Job TitleIn Nashville, TN - Advanced mechanical and electro-mechanical technical troubleshooting skills and excellent communication and interpersonal skills. Advantage to candidates from commercial/industrial printing industry. Participating in training to gain knowledge and expertise on Client-Indigo digital presses technology.• BS College/university degree of Mechanical Engineering OR 3+ years of hands-on experience as a field service electromechanics technician in a machinery or related manufacturing environment, preferable in a commercial Print industry• Should be subject to taking and passing technical assessments• Willing to relocate if the business needs are justified• Experience with Electrical & Mechanical systems (e.g., AC/DC, fuses, contacts, PLC, Elec boards, relays, etc.)• Experience with Electrical & Mechanical schematics/blueprints/diagrams• Experience with Electrical & Mechanical troubleshooting (fuses, wiring, board comm., PLC, relays, gears, bearings, rollers, belts, etc.)• Troubleshooting — be able to perform root causes analysis on but not limited to, operations, machine, or parts failures. Evaluate gauges, dials, end-product, or other indicators and be able to determine proper performance of machinery• Monitoring — able to self-assess performance, and other individuals, or organizations to make self-improvements and take corrective action• Operation Monitoring — Watching gauges, dials, end-product, or other indicators and be able to determine if a machine is working properly• Active Learner/Analytical Thinker— Understanding the implications and analyze information to address both current and future problem-solving• Critical Thinker — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.• Integrity — being honest and ethical, reliable, and responsible.• Adaptability/Flexibility — being ready to travel and work overtime as needed• Must have a mindset of growth and proactiveness• Must be proficient in most Microsoft applications. (Word, excel, PowerPoint, etc.)• Travel requirement is up to 40%• Must be able to thrive in a rapid changing work environment• Handle Customer-relation machinery mechanical/technical/electrical problems promptly and appropriately, provide guidance, escalate issues according to established procedures• Provide mechanical and electrical support on-site of full range of Client commercial and industrial large mass volume digital printers products• Deliver complex high-tech mechanical services to large enterprise complex or corporate• Use proactive monitoring procedures/tools to identify problem prevention opportunities• Possible for relocation if needed• Strong mechanical technical interpersonal and communication skills and ability to improvise• Strong Customer relationship skills & ability to manage complex Customer problems• Excellent teamwork with peers and Client personnel• Demonstrate consistent and high level performance