Help Desk Technician

Help Desk Technician PositionWe're seeking a proactive and skilled Helpdesk Technician to join our team. In this role, you'll be the first point of contact for our employees, providing essential technical support and ensuring a smooth and efficient IT environment. The ideal candidate has a strong foundation in helpdesk support and is eager to take on new challenges.What You'll Do:Serve as the primary point of contact for end-user IT support requests.Diagnose and resolve technical issues related to hardware, software, and network connectivity.Troubleshoot and support mobile devices, with a specific focus on iPad troubleshooting.Assist with Wi-Fi and network connectivity issues.Perform basic administrative tasks within Microsoft Azure Active Directory (Azure AD), including user and group management.Work with SQL databases, executing basic queries and providing support for database-related issues.Provide support and management for mobile devices using a Mobile Device Management (MDM) platform, with a preference for experience with Meraki MDM.Set up and configure new user accounts, workstations, and equipment.Maintain accurate records of all support tickets and solutions.Required Skills and Competencies:2 years of proven experience in an IT helpdesk or technical support role preferred.Demonstrated experience in troubleshooting iOS devices, particularly iPads.Basic understanding of SQL.Strong understanding of network fundamentals, including Wi-Fi connectivity.Experience with Microsoft Azure AD for user and group management.Exposure to an MDM platform like Meraki MDM is highly desirable.Excellent problem-solving skills and the ability to work independently.Strong communication and customer service skills.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.