Technical Support Representative

Technical Support RepresentativePay rate: $16/hrAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What's in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementInteLogix is hiring Technical Support Representatives on behalf of our client, a fast-growing fiber internet, TV, and phone provider. This is the launch of a brand-new program at InteLogix, so you'd be joining as one of the very first team members and helping shape the team from day one. In this role, you'll be the first point of contact for our client's residential customers, troubleshooting connectivity, router, and service issues in real time via phone, text chat, and email. You'll deliver the kind of calm, empathetic support that turns a frustrated call into a great customer experience. This is a fast-paced, high-volume environment, so we're looking for people who are naturally curious problem-solvers, communicate clearly under pressure, and genuinely enjoy helping people.Responsibilities:Respond in real time to customer inquiries via phone, text chat, and email, providing top-tier customer serviceAssess the urgency of each customer issue and provide calm, professional, and courteous solutionsTroubleshoot and resolve issues the same day whenever possible to minimize the need for an on-site technician visitDiagnose and resolve router and home networking issues, including setup and configurationGuide customers through provisioning, rebuilding, and portal account setupDocument all customer interactions accurately within the Tech Support Desktop systemMaintain a high standard of customer satisfaction in line with our client's Repair Tech Support guidelinesPerform other duties as assignedQualifications:High school diploma or GED required1+ year of experience in a fast-paced, customer-facing support role (call center, retail, or technical support) preferred, ideally including hands-on troubleshooting for a specific product or service (e.g., internet/telecom, cable, IT helpdesk, or similar)Strong analytical and logical problem-solving skillsExcellent written and verbal communication skills, with the ability to guide customers through troubleshooting steps clearly and patientlyWorking knowledge of routers, home networking basics, and general computer literacyProven ability to multi-task and stay composed under pressure in a high-volume environmentThis is an on-site position based out of our El Paso, TX office. Candidates must be able to commute reliablyThis role operates 7 days a week, with shifts falling between 10:00 AM and 9:30 PM. Candidates must be available to work a full-time, five-day schedule that includes at least one weekend day (Saturday or Sunday)Strong attendance and reliability required, as this role depends on consistent, on-time coverage to support our client's customersA customer-first mindset and high standard of professionalism across phone, email, and in-person interactions