Technical Support Representative

Field Technical Support RepLocation: Marlborough, MADuration: 03 Months plus contractRate: DOEEssential Job Functions:Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.Assists in instructing customers in the operation and maintenance of systems/equipment.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs analyses and prepares reports on system problem trends and issues.Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.Assists in the design of basic technical programs for projects or enhancements to existing programs.Basic Qualifications:Three or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirementsExperience working with process and/or system design conceptsExperience working with appropriate programming languages, operating systems and softwareExperience working with engineering principles and practicesOther Qualifications:Interpersonal skills to work with customers and other unit personnelAnalytical and problem solving skillsCommunication skillsTime management and organizational skillsAbility to resolve non-complex hardware and equipment problems