IT Installation Technician

Junior Installation Technician
KeenLogic is seeking to hire a Junior Installation Technician supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years, offering long-term stability and growth.

Junior Installation Technicians provide on-site field support for Senate offices, including hardware installations, moves, replacements, and emergency repairs. This role requires strong technical skills and direct customer interaction. 

Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.

Qualifications

• Must be able to pass a Senate background check and must be eligible for Senate Office building access

• 2+ years of IT field support experience

• Strong customer service skills.  

• One of the following certifications: ITIL, Security+, HP, Apple, Microsoft

Duties and Responsibilities

• Provides on-site technical support at Senate state and field offices, including hardware installations, returns to stock (RTS), equipment replacements, and emergency repair services

• Interfaces directly with Senators, staff, and authorized users, delivering professional, customer-focused support in a high-visibility environment

• Installs, tests, maintains, and repairs equipment, integrated systems, subsystems, and approved software at Senate locations in accordance with established standards

• Assembles, installs, and configures systems and equipment based on site assessments, floor plans, schematics, and technical documentation

• Performs equipment upgrades, relocations, and removals, ensuring coordination with engineering changes and approved configurations

• Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate

• Performs preventative maintenance and diagnostics to identify and resolve equipment issues and minimize downtime

• Troubleshoots hardware and connectivity issues efficiently to restore service within established timeframes

• Ensures accurate asset tagging, documentation, and inventory updates in accordance with Senate procedures

• Coordinates with Help Desk, logistics, and technical teams to support deployments, office moves, and surge requirements

• Adheres to security, safety, and compliance requirements while working on-site at Senate facilities

• Maintains awareness of scheduled deployments, hardware refresh cycles, and emergency response procedures

• Documents installation activities, configurations, and resolutions in the designated tracking systems