BD / Sales and Marketing -Customer Service Technician

BD / Sales and Marketing -Customer Service Technician Las Vegas, United States | Posted on 05/27/2026 Summary The Customer Service Technician – Water Mitigation plays a critical role in delivering timely, compassionate, and professional service to customers affected by water damage. This field-focused position centers on managing referral-based leads, conducting property inspections, and guiding homeowners through every step of the mitigation process with clarity and empathy. The ideal candidate is a self-driven technician who excels in high-pressure environments, builds trust quickly, and prioritizes customer satisfaction and job accuracy. With a strong emphasis on performance and growth, this role offers a clear path to higher earnings, leadership opportunities, and long-term career advancement within a rapidly expanding restoration company. The position is ideal for individuals with field service experience in mitigation, plumbing, construction, or related trades who are passionate about service and problem-solving. Responsibilities Manage end-to-end customer experience for water mitigation jobs, from initial contact to job completion Run referral-based leads with a customer-first mindset Conduct thorough property inspections to assess damage and determine mitigation needs Clearly explain the mitigation process, timelines, and next steps to customers Build trust and rapport with homeowners, property managers, and referral partners Address customer concerns and objections with empathy and professionalism Secure signed work authorizations to enable job production Maintain consistent, positive communication throughout the job lifecycle Coordinate seamlessly with internal operations and field teams after the sale Provide timely follow-up and feedback to ensure customer satisfaction Participate in on-call rotation (approximately 7-12 days per month) Support company expansion into new markets through consistent, high-quality performance Requirements Solid understanding of property damage and repair processes Proven ability to communicate clearly and compassionately during stressful situations Confidence in conducting property inspections and identifying mitigation needs Strong interpersonal and relationship management skills Ability to follow through on commitments and manage multiple tasks efficiently Willingness to participate in on-call rotation (approximately 7-12 days per month) Self-driven mindset focused on customer satisfaction and job completion Experience in water mitigation, restoration, plumbing, HVAC, construction, or field service roles is highly beneficial Valid driver’s license and reliable transportation Note: Leads are abundant and the commissions and bonuses should easily double the salary. #J-18808-Ljbffr Implement4