Onsite Consultant

Position Summary The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping, and retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and must meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required to perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members, and vendors to accomplish established business objectives. General Duties and Responsibilities Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures. Follow instructions of supervisors and assist other team members in performing onsite functions. Meet the onsite guidelines and policies (safety training, background check, and any other requirements). Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency. Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalates customer issues to supervisor for visibility and support. Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision. Perform multiple tasks at the same time. Assist in the training of onsite team members. Ensures confidentiality of customer data and careful handling of documents, media, and packages. Perform administrative duties, including ordering supplies and inventory controls. Collaborate with office and print locations as needed to produce customer work and deliver on customer needs. Production Produce complex orders, prioritize production, perform quality checks, and coordinate pick-ups and deliveries. Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment. Monitor production flow to ensure all production orders are done right and on time. Responsible for ensuring quality during and after the production process. Perform all phases of equipment set‑up, operation, and routine maintenance. Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results. Shipping & Mailroom Primary responsibility for coordination of all mail and shipping related services and activities. Pick-up and deliver customer packages and mail throughout the onsite. Maneuver packages with appropriate equipment and/or assistance from another person. Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. Operate and maintain an automatic mail processing machine (mail meter) for outbound mail. Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Sort and prepare packages and mail for pickup or delivery to the designated mail stops. Utilize a tracking system to properly log the receipt and release of packages. Utilize pallet jacks and other large package handling equipment. Employ investigative research for packages and mail with unknown recipients. Retail Demonstrate consultative behaviors to provide friendly, professional service to all customers. Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services. Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions. Accurately take complex customer orders, including providing pricing information. Manage bid follow‑up and consult on complex orders. Apply knowledge of onsite pricing and contractual obligations. If applicable, operate the Point‑of‑Sale terminal, process financial transactions, and handle cash securely. All other duties as needed or required. Minimum Qualifications and Requirements High School Diploma or equivalent education required. 1+ year of specialized experience preferred. Excellent verbal and written skills. Proficiency with computer systems and ability to learn new software applications quickly. For new hires, must meet all FedEx Office employment qualifications in force at time of hiring. For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook. Essential Functions Ability to stand during the entire shift, excluding meal and rest periods. Ability to move and lift 55 pounds. Ability, on a consistent basis, to bend/twist at the waist and knees. Ability to communicate effectively with customers, vendors, and other team members. Ability, on a consistent basis, to perform work activities requiring cooperation and instruction. Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure. Ability, on a consistent basis, to maintain attention and concentration for extended periods of time. Ability to work with minimal supervision. Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position. Pay and Benefits Pay: $17.00 – $19.98/hr The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement. Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Veterans and individuals with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can learn about Philadelphia’s fair chance hiring law. #J-18808-Ljbffr