Equipment Service Technician III

Equipment Service Technician III

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

The Equipment Service Technician III is a trusted advisor to STERIS customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Techs perform effective on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Tech escalates issues appropriately and utilizes advanced technology platforms to complete compliance-regulatory requirements, resolve and document troubleshooting issues and improve the overall customer experience. In addition, the technician will provide customers with information, pricing and options, utilizing clear, proactive communications during all service phases to optimize customer operations and provide a one of a kind experience.

This is a safety sensitive position.

What You'll Do as an Equipment Service Technician III

You'll drive customer satisfaction as a primary relationship partner through pro-active, professional communication and commitment to resolving complex and rare customer's issues/problems expediently using that knowledge, provides superior service. Addresses challenging customer issues as the escalation point for peers and supports, coordinates plan of action with internal STERIS partners (engineering, technical support, analytics, and R&D) to drive optimal outcomes.

In this role, you will utilize customer protocols when entering and exiting facilities and abide by all STERIS and customer health & safety protocols and procedures, and maintain vendor credentialing in accounts as needed.

Implement new service initiatives, facilitating early adoption across the district team as the subject matter expert. Routinely reviews key performance metrics for the district, with the district service manager, making recommendations and decisions to positively impact the customer experience and improve overall district performance.

Manage STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.

Demonstrate expert troubleshooting skills with abilities to repair, overhaul, or refurbish standard and special purpose equipment, new equipment, and systems components.

You will have an advanced understanding of all STERIS equipment and ability to resolve issues and direct resources to accomplish the job.

You will lead complex projects and act as liaison between the team and service operations. Providing training to team on new STERIS equipment, addressing any technical training challenges.

Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, completion of service reports and activities on-site daily; actively learning new technologies and software applications as they become available to improve productivity. Trains junior technicians on systems and processes.

The Experience, Skills and Abilities Needed

Required:

• High school diploma or GED with minimally 8 years of progressive work experience, including minimum of 5 years direct experience, including 3 years with STERIS equipment
• Successful in achieving ESS II training and promotional requirements.
• Minimum of 2 years of demonstrated leadership experience (e.g. leading teams, projects, processes).
• Proven customer and team engagement skills (Agile). Adaptable, seeks diverse views and models respect and collaboration.
• Adopts and champions Agile team practices and processes, with ability to transfer this knowledge to others.
• Experienced change agent, with ability to manage own workload and help balance work across the team, models initiative and continuous learning.
• Skilled in identifying and recommending/quoting customer solutions using professional judgement and communications, and ability to coach others.
• Identifies escalates and takes action to mitigate risks.
• Ability to work flexible hours, sometimes outside "normal business hours" and overnight travel.
• Must have valid driver's license, the ability pass all required background to obtain and maintain existing and new vendor credentialing requirements.

*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

Market competitive pay

Extensive paid time off and (9) added holidays

Excellent healthcare, dental and vision benefits

Company vehicle

Company cell phone/laptop

Tools, equipment, uniforms provided

Long/short term disability coverage

401(k) with company match

Maternity & paternal leave

Additional add-on benefits/discounts for programs such as pet insurance

Tuition reimbursement and continued education programs

Excellent opportunities for advancement and stable long-term career

Pay range for this opportunity is $67,000 - $98,450. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit

If you need assistance completing the application process, please call View phone number on click.appcast.io. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.