Pharmacy Services Manager

Pharmacy Services Manager

Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn't.

Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.

Free Market Health exists to make that process work better.

Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

Your impact

We are seeking a Pharmacy Services Manager to lead the daily work of our Pharmacy Services team and help ensure patients receive timely, effective support. This role reports directly to the Director, Pharmacy Services and will lead a small team.

In this role, you will advise on workload priorities, strengthen team performance, and improve the operational processes supporting prescription acquisition and claims remediation. You will also serve as a key connection between Free Market Health, pharmacy partners, and internal teams, helping resolve barriers, improve data sharing, and drive better patient and business outcomes.

What You'll Do

• Lead the Pharmacy Services team's daily workload and priorities, ensuring responsibilities are completed efficiently and service expectations are met.
• Coach, train, and support team members across Pharmacy Services processes and responsibilities.
• Establish clear expectations and provide ongoing guidance and feedback that promote development, accountability, and strong performance.
• Build productive relationships with pharmacy partners through consistent communication, follow-up, and issue resolution.
• Coordinate with the Pharmacy Success team to support measurable progress in data sharing and pharmacy engagement.
• Improve pharmacy-related workflows to increase efficiency, reduce unnecessary referral support, and help advance timely patient care.
• Monitor work queues, turnaround times, and workflow barriers, taking action to address issues that affect service delivery.
• Identify recurring trends, technical concerns, and operational breakdowns that may affect performance, data quality, or patient support.
• Escalate significant risks and operational concerns with clear context, supporting information, and recommended next steps.
• Collaborate across teams to strengthen processes, improve pharmacy engagement, and support operational excellence.
• Maintain accurate documentation and reporting related to workload status, pharmacy progress, escalations, and operational outcomes.

What We're Looking For

• Minimum of 4 years of experience in pharmacy operations, pharmacy services, healthcare operations, or a related environment.
• Demonstrated experience leading teams, coordinating workload, and coaching employees in a fast-paced operational setting.
• Knowledge of prescription workflows, claims remediation processes, and pharmacy data exchange or status management.
• Strong written and verbal communication skills, with the ability to develop productive relationships with pharmacy partners and internal stakeholders.
• The ability to identify trends, solve operational problems, and escalate issues appropriately.
• Strong organizational skills and attention to detail.
• A commitment to timely, patient-centered outcomes.

Life at FMH

We're building more than a company. We're building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.

Based in Pittsburgh's Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn't just a word on a wall. It's a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.

As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.

Together, we're building something special, and we're just getting started.

Benefits

• Generous PTO
• 100% employer-paid individual medical, dental, and vision premiums
• Employer HSA contribution
• Paid parental leave
• 401(k) match
• Transportation and parking benefits
• Flexible, collaborative work environment

Benefit eligibility is based on employment status.

Build What's Next With Us

Healthcare is evolving - and so are we.

If you're excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we'd love to hear from you.

Equal Opportunity Employer

Free Market Health is proud to be an Equal Opportunity Employer.

We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.

FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.