Assistant General Manager

St Petersburg, FL: 28th St S / 54th Ave S Core Purpose To create loyal, lifelong fans and exercise practitioners. Role Overview The Assistant General Manager reports directly to the General Manager and assists the Sales team and day‑to‑day operations. The role involves selling memberships, managing sales targets, overseeing billing, ensuring facility cleanliness and compliance, and delivering excellent customer service. Responsibilities Ensure sales targets are met, especially during weekends or when the General Manager is not present, by leading the team and driving sales initiatives. Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals. Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects. Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being. Qualifications 2 years of customer service experience. 3‑4 years of sales experience. 1 year of supervisory experience. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills. Prior experience or strong interest in the fitness industry is a plus. A person who embraces our Core Values. Requirements Must successfully pass background check. CPR certification required within 30 days of hire. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to bend routinely and repetitively to lift more than 40 lbs. Ability to access and operate the company computer system including preparing documents, entering data, reading reports from a data base or email system. Compensation Hourly position: $18 – $20 USD. Additional variable income opportunities including commission and bonus. Post‑training increase. Benefits and Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted personal training and merchandise—including supplements. Employee referral program. Daily Pay offered—access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, and Employee Assistant Program. 401(k) + company matching. Personal education growth options with Sophia Learning. Equal Opportunity Employment EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr