Automotive Service Department BDC Agent

Customer Care Representative

Are you friendly, organized, and great on the phone? Our busy Service Department Call Center is looking for a Customer Care Representative to join our team! You'll be the first point of contact for our service customers — helping schedule appointments, confirm visits, and remind customers about upcoming maintenance and recalls.

Responsibilities:

• Make outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance
• Answer inbound calls to schedule and confirm appointments
• Verify customer and vehicle information in the dealership's system
• Communicate clearly and professionally with customers and service staff
• Follow up after service visits to ensure customer satisfaction
• Track and document call results and appointment details accurately

Preferred Qualifications:

• Experience with General Motors (GM) dealership operations preferred
• Proficiency with CDK Global (ADP) or similar dealership management system
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Prior automotive call center or customer service experience is a plus

Why Join Us:

• Competitive hourly pay with bonus potential
• Supportive, team-oriented environment
• Monday–Friday schedule with limited Saturdays
• Opportunity to grow within a well-established GM dealership