IT Support-Tier I Technician - Herb Chambers

Boston, MA, USA • Brookline, MA, USA Job Description Posted Thursday, July 2, 2026 at 4:00 AM Compensation: $30-$35 Hourly Location: Boston Market (Chestnut Hill, Brighton, Brookline areas) Overview/Job Summary The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set. Duties/Responsibilities Troubleshoots and resolves trouble tickets related to provisioning with all applications Triages Level II and Level III Incident and Service Request tickets Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network Documents, tracks and monitors incidents and Service requests to ensure a timely resolution Resolves Level I incident and service request tickets Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system Interface effectively with IT infrastructure, security, applications management, database and government personnel Communicates effectively with IT team and dealership personnel Actively contribute to IT Continual Service Improvement efforts Ability to complete multiple simultaneous project and support tasks in a timely manner Resolves access issues in accordance with policy Collaborates with IT to resolve access/setup standard profiles Verifies issue resolution on the customer’s behalf Verifies with the customer that the issue has been resolved and update the ticketing system Interfaces with IT Tier I and II personnel Communicates progress and issues in a timely manner Actively contributes to ongoing process improvement Performs other related duties to benefit the mission/vision of the organization Education & Experience Strong communication, time management, organization, interpersonal skills Strong analytical, problem solving and technical troubleshooting skills Working Knowledge of ITIL v3 Foundations Methodology Working knowledge of MS operating systems and applications Cisco Call Manager experience a plus Automotive Software experience a plus Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. #J-18808-Ljbffr Herb Chambers Honda of Burlington