Front Desk Supervisor

Front Desk Supervisor

Hilton Anchorage is seeking an energetic, service-driven Front Desk Supervisor to lead our Front Office team. This role is responsible for supervising daily front desk operations, ensuring exceptional guest experiences, coaching team members, and maintaining Hilton brand standards. The ideal candidate thrives in a fast-paced environment, leads by example, and enjoys developing others while delivering outstanding hospitality.

Responsibilities

• Supervise the daily operations of the front desk, PBX, and guest arrival experience.
• Lead by example and provide exceptional guest service during every shift.
• Ensure smooth check-in and check-out procedures while maintaining accuracy and efficiency.
• Resolve guest concerns promptly using sound judgment and service recovery techniques.
• Coach, mentor, and motivate front desk agents to achieve Hilton service standards.
• Conduct daily shift briefings and communicate important operational updates.
• Monitor room inventory, room status, and coordinate closely with Housekeeping and Engineering.
• Ensure proper handling of cash, credit card transactions, and balancing procedures.
• Assist with scheduling, shift coverage, and payroll accuracy.
• Train new team members and reinforce departmental SOPs.
• Monitor guest satisfaction scores and identify opportunities for improvement.
• Maintain compliance with Hilton brand standards and company policies.
• Support airline crew, tour groups, VIP arrivals, and group check-ins.
• Handle emergency situations professionally and assist with hotel safety procedures.
• Perform manager on duty responsibilities as assigned.

What We're Looking For

We are looking for someone who:

• Leads with integrity and professionalism.
• Holds themselves and others accountable.
• Enjoys coaching and developing team members.
• Can make decisions confidently in a fast-paced environment.
• Creates memorable guest experiences.
• Is dependable, flexible, and a positive influence on the team.