Practice Manager

Practice Manager

The Practice Manager is responsible for the day-to-day operations of their assigned clinic and ensures clinic staff is working in compliance with PPOA's policies and procedures. This position reports to the Regional Clinical Supervisor.

Job Description:

• Staff Management:
  • Supervises Medical Assistant(s) including orientation, performance reviews, and maintenance of personnel records with HR
  • Ensure clinical staff following corporate policies, procedures, compliance program and efficient work-flows
  • Serves as a resource to staff as EHR Super User
• Clinic Maintenance:
  • Monitors clinical needs: provides ongoing staff training as needed, restocks office & medical supplies, ensures that overall clinic has necessary tools and resources to perform clinic functions
  • Works closely with clinical director to ensure special-equipment/supply requests are communicated in a timely manner so that resources are available and ready to use for any given appointment
  • Monitor schedule block time and make recommendations for effective utilization to Administrator
• Compliance:
  • Responsible for clinic practices remaining in compliance with state and federal guidelines (e.g., fraud, abuse, and anti-kickback statutes)
  • Works on the clinic's behalf with related departments: IT, Human Resource, Scheduling and Billing and Collections
  • AP and Payroll information relayed to PPOA Corporate accurately and timely
  • Ensures clinic schedule and petty cash log is done efficiently and accurately
  • Assists Administrator with clinical staff credentialing entity to monitor current licensure, malpractice insurance, certifications, permits, DEA, DPS/CSR, BLS, etc.
• Patient Care and Customer Service:
  • Support the physician and mid-level provider in the provision of care as appropriate
  • Responsible for protecting privacy and security of EMR
  • Oversees EHR maintenance to ensure timely dispensation of completed charts
  • Communicates effectively and professionally with patients, referring physicians and their office staff, visitors, physicians, and coworkers
  • Monitor medical record EHR charting for accuracy, completeness, and compliance with federal and state rules and regulations

Job Requirements:

• College Degree Preferred (but combination of experience & education considered)
• Experience in pain management clinics and ASCs within an out of network environment ideal
• 5 years sales experience and 1 year of management/supervisor experience
• Excellent written and oral communication
• Exceptional organizational and computer skills, ability to set priorities

Knowledge, Skills and Abilities:

• Ability to read and communicate effectively in English. Additional languages preferred.
• Ability to communicate in a professional manner-- able to counsel/teach customers, train co-workers, and positively contribute to marketing/public relations. Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the medical and business community.
• Proficient computer skills in Microsoft Office and EHR management

Hours and Working Conditions:

Our medical clinics are located in Florida and Texas. The job will be Monday through Friday. Work hours will typically be 8:00 AM to 5:00 PM (may be subject to change with clinic case load). Hazards: Occasional contact with communicable diseases, electrical equipment, blood borne pathogens, etc. Personal protective equipment: Provided if necessary (gowns, gloves, masks, head cover)