Estimator

Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents the required repairs and parts replacement on the damage appraisal, and plays a pivotal role in ensuring the customer’s experience aligns with the repair facility’s KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the management team as required. Support all team members when required. Attend monthly Health & Safety and staff meetings (if required). Attend training, information sessions, and workshops recommended by the store manager. Minimum Education and/or Experience Required for the Job Knowledge of repairs and OEM guidelines. High school diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s. Minimum of 1 year’s experience. Minimum Knowledge, Skills, & Abilities Willingness to complete I‑CAR training. Valid driver’s license. Compensation Details Commission-based compensation is calculated based on location and revenue metrics, sales, and individual performance, subject to the terms of the plan. Estimated salary range: $49,000 – $70,000 per year. Additional bonus opportunities may be available and may be tied to individual or business initiatives. Benefits That Drive Your Success Annual paid time off (PTO) plans. 2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, prescription drug, dental, and vision insurance effective day one. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. The Boyd Group welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job; duties, responsibilities, and activities may change at any time with or without notice. The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. #J-18808-Ljbffr