Landscape Account Manager

Landscape Account ManagerGreen Acres Lawn & Landscape is seeking a Landscape Account Manager to join our team. You will serve as the primary point of contact for our clients, managing their landscape maintenance, lawn care, seasonal cleanups, and water feature or pond care, from initial sale through ongoing service. Your goal is to provide exceptional customer service, up-sell additional landscape or pond services, and help us grow our reputation as Belvidere’s premier outdoor living company.Responsibilities and DutiesManage client relationships as the primary point of contact, ensuring outstanding service and satisfaction.Oversee weekly landscape maintenance, lawn care, seasonal cleanups, and pond services, making sure quality standards are met.Communicate regularly with clients about their needs, recommend additional services, and involve them in decision-making.Prepare proposals, contracts, and schedule work to ensure timely delivery of services.Coordinate with crew leaders and team members to ensure client requests and specifications are fulfilled accurately.Track service history, client interactions, and billing processes to maintain accurate records.Participate in weekly team meetings and maintain a high standard of service and professionalism.Non-essential Duties and ResponsibilitiesAssist in on boarding and training new team members.Share customer feedback and insights to help improve our landscape, lawn care and pond services.Support colleagues by helping complete their tasks as needed.Recommend process improvements to enhance client satisfaction and operational efficiency.Perform other duties as assigned.Job Requirements2+ years of experience in landscape management, outdoor maintenance, or client relations.Knowledge of pond maintenance, and or landscape design is a plus.Strong understanding of landscape terminology, plant materials, and installation techniques.Ability to work well in a team environment and independently, accepting and providing constructive feedback.Flexibility to adapt duties based on seasonal workload and client needs.Ability to stay proactive and minimize non-productive time, especially during slower periods.Nice to HaveHorticultural experience.Experience with design or landscape planning software (e.g., AutoCAD, SketchUp).Strong interpersonal skills and the ability to build lasting client relationships.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.