55 - Banquets Catering - Houseperson, Banquets

Banquet Houseperson

At The Rivvy Hotel Chicago, we don't just offer jobs, we create opportunities to build meaningful careers in one of the city's most vibrant neighborhoods. Located in the heart of River North, our hotel brings together thoughtful hospitality, contemporary style, and the unmistakable energy of Chicago.

From welcoming guests and creating memorable stays to supporting the experiences that make our hotel unique, every team member plays an essential role in bringing The Rivvy to life. Here, collaboration, genuine service, and a passion for the city shape everything we do.

If you're excited by hospitality, inspired by Chicago, and ready to make every guest feel at home, The Rivvy is where your story begins.

Reporting to the Banquet Manager, the Banquet Houseperson is responsible for the accurate set-up, execution, and breakdown of banquet and meeting events according to Banquet Event Orders (BEOs), floor plans, and event specifications. This role also ensures event spaces, storage areas, and banquet equipment are maintained in a clean, organized, and guest-ready condition at all times.

In this role, you will be an essential part of our banquet operations team, ensuring every event space is perfectly prepared, maintained, and presented to exceed guest expectations. Your attention to detail, teamwork, and commitment to excellence will help create unforgettable experiences for our guests.

Event Set-Up & Execution:

• Set up tables, chairs, podiums, staging, risers, dance floors, signage, dcor, and other banquet equipment according to event specifications.
• Read and follow Banquet Event Orders (BEOs), diagrams, and room layouts accurately.
• Assist in room resets and event transitions to ensure seamless service for multiple functions.
• Deliver equipment, supplies, and materials to scheduled event locations.

Event Breakdown & Maintenance:

• Break down banquet functions efficiently and safely following event completion.
• Transport, store, and organize tables, chairs, linens, and banquet equipment.
• Perform light maintenance and report equipment issues as needed.
• Assist with unexpected event needs, spills, furniture moves, and last-minute room adjustments.

Cleanliness & Organization:

• Clean and prepare meeting rooms and banquet spaces according to company standards.
• Vacuum floors, clean walls, windows, mirrors, and other assigned areas.
• Maintain clean, organized service corridors, pre-function spaces, and storage rooms.
• Remove trash, used linens, dishes, glassware, and other event materials after functions.
• Ensure meeting room supplies such as linens, pads, pens, pencils, and amenities are stocked and refreshed.

Guest Service & Teamwork:

• Interact with guests in a professional, friendly, and service-oriented manner.
• Communicate effectively with management and fellow team members.
• Promptly report safety hazards, maintenance concerns, security issues, or guest service opportunities.
• Support fellow team members to ensure every event exceeds expectations.

Skills & Qualifications:

• Strong attention to detail and organizational skills.
• Ability to multitask and adapt in a fast-paced hospitality environment.
• Excellent communication and teamwork skills.
• Positive attitude with a commitment to outstanding guest service.
• Ability to follow directions, floor plans, and event specifications accurately.
• Willingness to learn and take initiative.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements:

• Frequently lift and carry up to 25 pounds and occasionally up to 75 pounds.
• Stand and walk for extended periods, up to 8 hours per shift.
• Push and pull carts and equipment weighing up to 250 pounds.
• Bend, stoop, kneel, crouch, reach, and perform repetitive movements as required.
• Possess manual dexterity to safely operate equipment and tools necessary for the position.

Be part of a dynamic hospitality team that creates memorable events. Work in a collaborative and energetic environment. Gain valuable experience in event operations and hotel hospitality. Opportunities for growth and professional development.

Please note: Additional duties may be assigned based on business needs. This job description is intended to describe the general nature of the position and is not an exhaustive list of all responsibilities.

Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.