Front Desk Manager

Front Desk Manager – Oceanfront Hotel on Wrightsville Beach Full-time at Shell Island Resort in Wilmington, NC $40,000 - $50,000 per year, based on experience Lead Guest Experience. Drive Performance. Grow Your Hospitality Career. Shell Island Resort is seeking a Front Desk Manager who excels at guest service, enjoys working with numbers, and understands that every occupancy decision impacts the bottom line. This is an opportunity to lead a front office team while developing your expertise in revenue management, hotel technology, and data-driven decision‑making at one of Wilmington’s premier oceanfront resorts. If you're analytical, business‑minded, tech‑savvy, and passionate about creating exceptional guest experiences, we'd love to meet you. What We Offer Competitive salary of $40,000–$50,000 annually. Performance‑based bonus opportunities. Opportunity to work in a premier oceanfront location. Hands‑on exposure to modern hotel technology and revenue management strategies. Supportive team environment with growth potential. Health benefits, paid time off, and additional company benefits. Key Responsibilities Lead all front desk operations, ensuring exceptional guest service and efficient daily performance. Recruit, train, coach, and motivate front desk team members to deliver outstanding guest experiences. Monitor room inventory, occupancy trends, and booking pace to support revenue optimization efforts. Utilize technology and AI‑assisted revenue management tools to help manage pricing, availability, and demand strategies. Analyze hotel performance metrics, including occupancy, ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), and guest satisfaction scores. Collaborate closely with ownership, housekeeping, and sales teams to maximize revenue opportunities and operational efficiency. Handle guest concerns and escalated issues with professionalism and urgency. Ensure compliance with company policies, procedures, and service standards. Identify opportunities to improve processes, increase revenue, and enhance the guest experience. Qualifications Minimum 3-5 years of hotel front office experience, including at least 2 years as a Front Desk Manager, Assistant Front Office Manager, or similar leadership role. Demonstrated job stability, with a history of remaining in previous roles for two or more years. Strong business acumen and an interest in understanding how hotel operations impact revenue and profitability. Comfortable working with numbers, reports, and performance metrics. Analytical mindset with the ability to identify trends and make data‑driven decisions. Tech‑savvy and eager to learn new software platforms, including AI‑assisted revenue management tools. Experience using hotel Property Management Systems (PMS); RDP experience is highly preferred. Strong leadership, communication, and problem‑solving skills. Highly organized, detail‑oriented, and adaptable in a fast‑paced hospitality environment. Coachable, curious, and committed to continuous learning and professional growth. Ability to work evenings, weekends, and holidays as needed. If you are an experienced hospitality leader who loves both people AND performance and wants to play a key role – we encourage you to apply. #J-18808-Ljbffr