Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a collaborative onsite team in Secaucus, New Jersey for a Contract assignment. This role is well suited for someone with hands-on import and customs knowledge who can manage documentation accurately, communicate confidently with clients and partners, and adapt to a fast-moving logistics environment. The position supports the timely clearance of inbound shipments while helping maintain smooth coordination across internal teams, customers, and regulatory contacts.

Responsibilities:
• Prepare and submit customs entry documentation for imported shipments, ensuring filings are completed accurately and on schedule.
• Examine shipping records such as invoices, packing details, bills of lading, and origin documents to confirm compliance and resolve discrepancies.
• Assign appropriate tariff classifications and verify duty, tax, valuation, and country-of-origin information for each entry.
• Complete Importer Security Filing documentation and support clearance activities for air, ocean, and cross-border truck freight.
• Identify applicable customs and partner agency requirements and gather the records needed to satisfy regulatory obligations.
• Communicate directly with customers, agents, port contacts, and internal offices to coordinate shipment processing and address missing information.
• Provide status updates, answer shipment-related questions, and help guide clients through the entry process from document review to release.
• Contribute to the broader team by assisting with operational tasks as priorities shift in a small, hands-on environment.• 1–3+ years of experience in customs entry writing, import operations, or a closely related logistics role.
• Working knowledge of the full customs entry lifecycle, including document review, data verification, and regulatory compliance.
• Ability to communicate professionally with customers, overseas partners, government contacts, and cross-functional teams.
• Strong attention to detail with the ability to identify errors, gather missing information, and solve processing issues efficiently.
• Experience using logistics or customs software; CargoWise is highly preferred.
• Background supporting apparel or fashion imports is strongly preferred.
• Familiarity with tariff classification, customs regulations, and partner government agency requirements is an advantage.