Restaurant General Manager

Onsite General Manager (Summit HOA SC)Columbia, SCOverviewSalary Range $55,000.00 - $65,000.00 Salary/year Position Type Full Time Category ELVONSDescriptionRole: Onsite General ManagerLocation: Columbia, SCCommunity: Summit HOA SCPay Range: $55,000 – $65,000 per year (depending on education and experience)Job Type: Full TimeCompany SummaryRealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients, including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.RealManage is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Community SummaryThe Summit Homeowners Association (HOA) serves The Summit, a large master-planned residential community in Northeast Columbia, South Carolina, with its association office located at 305 Ridge Trail Drive, Columbia, SC 29229. The community offers amenities such as parks, walking trails, ponds, pools, playgrounds, and sports facilities, while the HOA manages community rules, architectural/exterior-improvement requests, leasing requirements, and resident services. Overall, The Summit is a well-established, amenity-rich neighborhood with convenient access to shopping and major roads, although residents' experiences with traffic, infrastructure, and HOA enforcement can vary.Role SummaryThe Onsite General Manager (GM), or Operations Manager, serves as the Chief Operating Officer of the Association. This position has ultimate responsibility for the day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.ResponsibilitiesResponsible for compliance with all of the community's policies/procedures as defined by the Board of DirectorsPlans, develops and approves operational policies, procedures, methods and regulations related to general operating proceduresDirects the work of all department managersPrimary driver in the development of the annual operating, cash, and capital budgets Develops periodic checkpoints to assess compliance of the published budgetResponsible for the timely preparation of monthly financial reports to the Board of DirectorsCoordinates the development of long-range and annual business plans aligned with association bylaws and policiesOversees the impact and effect of association policies/programs/processes and recommends changes as neededMonitors quality of association products and services to ensure maximum member and guest satisfactionSecures and protects all the association assetsEstablishes and maintains ongoing dialogue with members to elicit input on Association direction and improvementsCoordinates with Board of Directors on the development and implementation of all strategic plansSecondary ResponsibilitiesPlans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policiesEvaluates committee activities that report to the General ManagerEnsures compliance with purchasing policies and proceduresProvide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilitiesDevelops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating resultsSupports internal controlsOther duties as directedDisclaimerThis description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.QualificationsMinimum of two (2) years community association experience requiredDeveloper relationships preferredBachelor's degree preferred. Associate's degree or relevant experience requiredPrevious onsite management experience strongly preferredCMCA certification requiredAMS and PCAM certifications are a plusStrong interpersonal, supervisory and customer service skills are requiredAble to set priorities, plan, organize, and delegate effectivelyStrong written and verbal communication skills. Must have command of the English language both written and verbalExcellent phone etiquetteAbility to work effectively under time constraints and deadlinesAbility to read, understand, and explain financial statements including balance sheets, income statements and general ledgerPhysical RequirementsAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$55,000 – $65,000 per year (depending on education and experience)Benefits IncludeMedical Insurance - Company will pay the premium for Employee Only Tier on the HSA planDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSA account for health-related expensesFSA account for dependent care expensesEducation Reimbursement for industry related classes401K match after 1 yearEmployee Assistance Program (EAP)9 paid holidays and 2 floating holidaysEEO & Values StatementRealManage is a values?based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.