General Manager

Job Description

Job Description

Marriott Brand General Manager

Your day starts with a pulse check on the hotel—reviewing occupancy, ADR, RevPAR, guest feedback, labor performance, and the day ahead. From there, you’re out in the operation: connecting with your team, walking guest rooms and public spaces, addressing challenges, recognizing great performance, and making sure the hotel is delivering the experience our guests expect.

No two days in hospitality are exactly the same. You may spend part of your day coaching a department leader, reviewing financial performance, preparing for a Marriott brand inspection, partnering with Sales and Revenue Management, or stepping in to resolve a guest concern. As General Manager, you set the tone—balancing people, performance, and the guest experience while keeping your team focused on what matters most: a great hotel, a strong team, and results you can be proud of.

As General Manager, you'll have overall responsibility for the hotel's operations and performance, including:

• Leading, coaching, and developing department leaders and hotel associates
• Creating a positive, accountable, and service-focused workplace culture
• Driving guest satisfaction and responding effectively to guest feedback
• Maintaining Marriott brand standards and ensuring brand compliance
• Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
• Managing staffing levels, scheduling, productivity, and labor costs
• Recruiting, developing, recognizing, and retaining great team members
• Reviewing financial performance, forecasts, budgets, and operating expenses
• Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
• Maintaining a clean, safe, welcoming, and well-maintained property
• Ensuring compliance with company policies, safety standards, and applicable employment practices
• Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
• Taking ownership of challenges and following through until they are resolved

We're looking for someone who genuinely enjoys leading a hotel—not simply managing one.

You understand that great results come from great teams. You're comfortable reviewing a P&L in the morning, coaching a department leader in the afternoon, and helping a guest five minutes later. You're visible, approachable, organized, and willing to jump in when your team needs you.

You hold people accountable while treating them with respect. You recognize strong performance, address problems rather than allowing them to linger, and create clear expectations for your team.

Most importantly, you understand hospitality.

You know that every interaction matters, and you lead by example in creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.

If you're a hands-on hotel leader who enjoys developing people, improving performance, and creating memorable guest experiences, we'd love to hear from you.