Inside Parts Sales & Operations Specialist

Job Description

Job Description

INSIDE PARTS SALES & OPERATIONS SPECIALIST

Springfield, Ohio | Monday–Friday, 7:00 AM–5:00 PM

KNOW PARTS? LIKE SOLVING PROBLEMS? WE SHOULD TALK.

When a truck is sitting in a bay waiting on a part,  every minute matters.

That’s where you come in.

The Service Company is looking for an  Inside Parts Sales  Specialist for our Springfield location. We need someone who can find the right part, take care of the customer, support our technicians and outside salesperson, and help keep an entire parts department moving.

This isn’t a job where you’ll spend all day doing one thing.

One minute you might be helping a customer at the counter. The next you’re tracking down a hard-to-find truck part, checking on a backorder, receiving a shipment, helping a technician get what they need, or making sure an outside sales order gets out the door.

If you like staying busy, solving problems, and being the person people can count on when they need an answer, keep reading.

WHAT YOU’LL BE DOING

You’ll have your hands in just about every part of our Springfield parts operation:

• Sell heavy-duty truck, trailer, and related parts to customers at the counter and over the phone.
• Help customers identify the right parts and provide pricing and availability.
• Support our outside salesperson with parts lookups, sourcing, orders, and customer needs.
• Work directly with our technicians and service department to source the parts needed to complete repairs.
• Use electronic parts catalogs, vendor websites, and lookup systems to find the right part—even when it’s not an easy one.
• Keep customers informed about orders, backorders, substitutions, pricing, and availability.
• Coordinate with our delivery team to make sure orders are accurate and get where they need to go.
• Receive and verify incoming parts and inventory.
• Put inventory away and maintain accurate bin locations.
• Process cores, warranties, and customer/vendor returns.
• Perform cycle counts and help maintain accurate inventory.
• Keep shelving, bins, the warehouse, and the parts department organized.
• Occasionally deliver parts to customers or between company locations.
• Work with technicians, service staff, salespeople, drivers, vendors, and customers to  keep jobs moving.

YOU MIGHT BE OUR PERSON IF…

You know the feeling of someone handing you a part—or describing one terribly—and saying:

“I need another one of these.”

And instead of panicking, you start figuring it out.

We’re looking for someone who:

• Has experience with  heavy-duty truck, automotive, equipment, or parts —preferred.
• Has good mechanical aptitude and enjoys learning different parts and product lines.
• Is comfortable using computers, electronic catalogs, vendor websites, and inventory systems.
• Can talk to customers and explain things without making them feel like they’re bothering you.
• Can juggle several priorities when the phone is ringing, a technician needs a part, a customer is waiting, and a delivery just showed up.
• Pays attention to details because  the wrong part doesn’t help anybody.
• Takes ownership instead of saying, “That’s not my job.”
• Can work independently but knows how to be part of a team.
• Is dependable, organized, and willing to jump in wherever needed.
• Has a valid driver’s license and can occasionally make parts deliveries.

THIS ISN’T JUST A COUNTER JOB.

And it isn’t just a warehouse job either.

You’ll be involved in  virtually every part of the Springfield parts operation.

Our technicians depend on parts to finish repairs. Our outside salesperson depends on inside support to take care of customers. Our customers depend on us to get them what they need.

And when you’re good at this job, you’re right in the middle of making all of that happen.

If you’re looking for a position where you can stay busy, use what you know, learn more about the heavy-duty industry, and become an important part of the operation,  we’d like to meet you.

THE SERVICE COMPANY

Springfield, Ohio

Monday–Friday | 7:00 AM–5:00 PM
Starting Pay: $20.00–$23.00/hour, based on experience