Vice President Vendor Manager Chase Auto

Job Description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Vendor Manager within JPMorganChase, you will play a pivotal role in shaping our strategic relationships with external vendors. Your expertise will be crucial in negotiating contracts and agreements, ensuring they align with our organizational goals. You will be expected to leverage your advanced strategic thinking and cross-functional collaboration skills to manage complex issues and drive innovative solutions. Your role will involve making impactful decisions that affect our operations and financial management, and you will be recognized as a subject matter expert within the function. With your expert level conflict management and computer literacy skills, you will ensure vendor performance meets our high standards, while fostering a collaborative and inclusive environment within your team.

Job responsibilities 

• Lead and manage a diverse team of professionals, fostering an inclusive environment and driving performance through clear goal setting and continuous feedback 
• Negotiate and manage contracts and agreements with vendors, ensuring alignment with organizational goals and compliance with all legal, regulatory, and firmwide policies 
• Utilize advanced strategic thinking to oversee vendor performance, implementing innovative solutions to optimize results and align with our operational plans 
• Leverage expert conflict management skills to resolve any vendor-related issues, ensuring high-quality service delivery and maintaining an audit-ready, controlled environment 
• Conduct comprehensive vendor assessments through Requests for Information (RFIs) and Requests for Proposals (RFPs), ensuring JPMorganChase engages with the highest quality providers 
• Escalate issues and emergency services timely and according to contractual (internal and supplier) service level agreements (SLAs) 
• Influence, drive, and communicate daily, weekly, monthly performance of the Customer Value Services (CVS) contractual expectations 

Required qualifications, capabilities, and skills 

• Proven expertise in managing vendor relationships, with a strong emphasis on contract negotiation and performance optimization, demonstrated through 5+ years of relevant experience or equivalent skills.
• Proven track record of leading diverse teams, with at least 3 years in a leadership role, demonstrating advanced proficiency in delegation and team building 
• Demonstrated expertise in conflict management, with a history of resolving complex vendor-related issues and maintaining high-quality service delivery 
• Advanced proficiency in strategic thinking, with experience in using data to evaluate potential scenarios and drive decision-making 
• Expert level computer literacy, with experience in leveraging technology to enhance vendor management processes and performance 

• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.