PMO & Knowledge Transfer Lead

Role: PMO & Knowledge Transfer Lead

Location: NYC,NY Onsite

Duration: Longterm

Role overview

Support program controls and own the operational knowledge-transfer process, ensuring Santander receiving teams can deploy, monitor, troubleshoot and support transformed applications with measurable readiness evidence.

Key responsibilities

• Maintain program action, RAID, decision, milestone and documentation trackers.

• Support governance forums, reporting and delivery coordination.

• Build and maintain the KT strategy and application-by-application matrix.

• Map Santander recipients and vendor owners for each competency.

• Coordinate documentation, technical walkthroughs, pairing and training.

• Track shadowing and reverse-shadowing activities and capture evidence.

• Oversee runbooks, recovery procedures, support contacts and known-error information.

• Assess operational readiness, outstanding gaps and residual dependencies.

• Coordinate formal handover and service-owner acceptance.

• Work closely with Program Manager, Stream Leads and technical SMEs.

Required qualifications

• 8+ years in PMO, service transition, knowledge management or delivery coordination.

• Evidence of structured technical KT and operational handovers.

• Strong governance, documentation and stakeholder-management skills.

• Familiarity with Jira, Confluence, SharePoint or comparable repositories.

• Ability to work with engineers and translate technical material into reusable enablement.

• Excellent English.

Preferred qualifications

• Banking and cloud-modernization programs.

• ITIL, ITSM and production support operations.

• Spanish and availability for NYC travel during KT milestones.