Community Program Manager

General Information

Job Name

Community Program Manager

Country/Region

United States of America

State

California

City

Milpitas

Work Location

Milpitas Office

Work Mode

Employees work in a hybrid mode

Salary Range

$92,200 - $156,800

Exemption Status

Exempt

Business Function

Project & Program Management

Employment Type

Full-time

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

Job Title: Sandisk Community Manager

Leads day to day operational execution for all Sandisk Community management oversight. Ensures that the appropriate educational resources are available and accurate and orchestrates/deploys and monitors community activities to meet or exceed the targets set for user engagement. Sets/throttles levels for gamification structures and defines permissions and access for community groups. Collects signal from the platform and funnels insights into broader listening program structures Closely collaborates with vendor partner support and internal leadership to ensure the appropriate governance resources and protocol are in place to support proper moderation of the community. Creates a vibrant and cohesive online community whose feedback and participation will provide opportunities for product and brand improvement. Supports both external (public consumer) and internal (Sandisk employee) community groups. Develops organizational and potentially corporate wide programs that drive and incentivize employee engagement with our consumer audience via our community platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for all aspects of GCS Communities from development/strategic direction through execution leadership and performance measurement.

• Responsible for community oversight of supplier execution and quality of support and serves as primary internal and supplier resource related to this work.

• Inform customers of new products, EOL Status and Support policies and encourage our customers discussions regarding our products.

• Responsible for preparing and delivering a monthly presentation that includes but is not limited to; KPIs for the Communities.

• Create an internal community for Sandisk employees to communicate issues and internal feedback on Marketing, Engineering and all other internal functions. Making improvement recommendations and serving as the primary POC to analyze insights.

• Responsible for installing additional listening posts across the customer journey, this could include engaging in sentiment solution evaluation, selection, and implementation.

• Responsible for driving improvements to the community forum platform, inclusive of feature and program expansion, solution selection, contract execution, implementation and daily operational oversight.

• Engage with Product Marketing, eCommerce team, GCS Digital Strategy and Product Readiness teams to ensure all new product implementations and automation tools are incorporated into our communities.

• Responsible for reviewing and coordinating resolution for any escalations.

• Special projects as determined by GCS management.

Qualifications

REQUIRED:

Any combination equivalent but not limited to, the following:

• Bachelor's Degree

• 5+ years related experience working with community management, implementation and supporting day to day operations

• Customer Service & Contact Center Support experience

Preferred

Degree of Supervision:

• Acts independently and has full professional expertise to manage own projects to accomplish departmental goals and objectives

• Determines methods and procedures on new assignments. Complexity:

• Works on assignments of diverse scope and complexity, requiring judgment in resolving issues or in making recommendations

• Works on assignments requiring considerable initiative and creativity

• Understands implications of work and makes recommendations for solutions

• Requires good judgment in selecting methods and techniques for obtaining solutions/results

• Assists in defining project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Social Media Support projects

SKILLS:

• Excellent communication skills: listening, writing, verbal

• Effective negotiation and conflict resolution skills

• Community \ Customer Listening program management

• Expert skills with MS Excel, Visio, PowerPoint, Salesforce reports

• Expert customer service skills to represent the company in a professional and positive manner and to promote and ensure continued customer satisfaction.

Compensation & Benefits

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.

• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.

• You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan.

• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law ( poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at View email address on click.appcast.io to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.