Gas Reimbursement Coordinator - WI

Gas Mileage Reimbursement And Meals & Lodging Program Coordinator

Responsible for overseeing and administering Gas Mileage Reimbursement (GMR) and Meals & Lodging (M&L) programs, ensuring efficient operations, timely processing, and compliance with contractual requirements. Manages program-related systems, member support, issue resolution, documentation, status tracking, and coordination with operations and finance teams. Promotes program utilization through education and outreach while providing training and guidance to dispatch, routing, and operational staff to ensure accurate and effective program administration.

Essential Functions

• Coordinate and administer Gas Mileage Reimbursement (GMR) and Meals & Lodging (M&L) services, including arranging transportation, supporting member requests, and ensuring timely program participation.
• Provide member assistance by explaining program requirements, eligibility, documentation processes, reimbursement procedures, and submission methods.
• Answer incoming calls and respond to member, provider, and facility inquiries regarding GMR, M&L, transportation services, and related program activities.
• Promote GMR and M&L programs to Dispatch, Routing, and Call Center staff to maximize program utilization and member access to available services.
• Schedule standing orders and demand-response trips using the transportation management system and ensure accurate trip documentation.
• Generate, distribute, and maintain required forms, records, and tracking documents related to GMR and M&L activities.
• Maintain accurate data entry and program records within NET InSight and other tracking systems, ensuring complete documentation, status updates, and resolution timelines.
• Monitor, measure, and report program utilization, volumes, trends, common issues, and member support needs; provide reporting and recommendations to management.
• Provide clinical staff, providers, facilities, and members with required documentation and information to support effective communication and program administration.
• Retrieve and process call center messages and appointment-related information to ensure timely member support and service coordination.

• Identify operational efficiencies and recommend process improvements to enhance program effectiveness, member satisfaction, and administrative accuracy.
• Maintain confidentiality of member information and ensure compliance with HIPAA requirements and healthcare privacy standards.
• Perform other duties and responsibilities as assigned.

Qualifications Required

• Excellent communication skills both written and oral.
• Excellent organization skills.
• Advanced computer skills using Microsoft Access, Excel, and Word
• Ability to stand or sit for long periods of time.
• Ability to be flexible with their schedule (could require weekends, evenings, and holidays).
• Ability to work independently or with a team.
• Professional appearance, positive attitude.

Minimum Required Education/Training

• High School Diploma
• Clean Driving record.