Benefits Coordinator

Role Description

Lime is hiring a Benefits Operations Coordinator. In this role, you will support day-to-day benefits operations while helping improve how work gets done through process optimization and the use of AI and automation tools. You will assist employees with benefits-related queries, including leaves of absence, health and wellness plans, 401(k) administration, and employee education.

This is a remote position with a requirement for candidates to reside in the United States to maintain effective collaboration across teams.

What You'll Do:

• Assist in the administration of Lime’s employee benefits programs, including medical, dental, vision, life AD&D, Employee Assistance Program (EAP), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), leave of absence, retirement plans, and wellness initiatives.
• Serve as the primary point of contact for employees, providing guidance on benefits and leave options and promptly resolving issues related to enrollment and eligibility.
• Participate in regular audits and contribute to the development of standard operating procedures to ensure compliance and efficiency.
• Execute administrative tasks, including managing service tickets and troubleshooting related issues.
• Document and maintain key processes, procedures and guides for benefit administration.
• Provide support in administering open enrollment, fielding inquiries, and distributing communications.
• Coordinate operations and efficiencies of benefits administration by liaising effectively between benefits, payroll, human resources and third-party vendors.
• Support with vendor invoicing, billing and payment processes.
• Design and implement process improvements using AI tools and automation platforms to reduce manual work, increase scalability, and improve service delivery.

Qualifications

• 2+ years of benefits and leave related experience coupled with an analytical mindset and proven experience in supporting internal stakeholders.
• Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality and confidentiality.
• Advanced proficiency in Microsoft Excel or Google Sheets required.
• Demonstrated effectiveness in contributing to a team, including the capacity to review and improve workplace practices.
• Excellent interpersonal skills, including the ability to effectively interact with all levels of the organization in a professional manner.
• Familiar with pertinent federal and state regulations including the HIPAA, ACA, ERISA, COBRA, FMLA, ADA, Section 125 plans, workers' compensation, COBRA, and DOL requirements preferred.
• Knowledge of G Suite/Google Workspace preferred.
• Familiar with Workday HRIS required.
• Proven experience leveraging AI tools or automation technologies to improve operational processes, with the ability to identify inefficiencies and implement scalable solutions.
• Strong curiosity and ownership mindset toward adopting emerging technologies and embedding AI into day-to-day workflows.

Benefits

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
• Paid Time Off: Accrued vacation based on years of service, paid leave, and 10 company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.