CRM Administrator

This position leads enrollment management operations strategies and is responsible for executing a detailed project plan for the implementation, continuous development, and upgrades for Slate (by Technolotions). This includes performing analysis, design, development, monitoring technical operations, and testing to ensure the deployment of reliable, secure, and scalable platforms and modules. This position will lead the integration and testing of software platforms to ensure a high level of data integrity. Ensuring the entire enrollment management cycle from lead through alumnus is first class: personalized, timely, and relevant. Strategic Roles - Leadership Lead the CRM plan and fully implement the Slate CRM software modules design and build. In addition to continued infrastructure development, annual updates, new features, and processes are implemented. Leads, updates, and develops onboarding Slate training for Captains, Subject Matter Experts (SMEs), and End users, including designing training modules for functional Captains of Slate, developing and overseeing online training modules-synchronous and asynchronous-and creating and delivering in-person and online training workshops. Provides leadership and assignment and oversight of projects and tasks. Provides professional guidance with a focus on technical development. Drives the continuous improvement of the team's capabilities & tools. Strategic Roles - Management Implement and monitor appropriate technical functions to anticipate performance issues and enhancements for Automation, Campaigns, workflows, and lead generation. Leveraging system capabilities to improve efficiency and effectiveness through automation and AI. Develop and manage Axiom Application Programming Interface (API) integrations between enrollment management systems (CRM, Banner, Front Rush, and others). Manages the security of information system access and user access accounts, builds security protocols and assesses standards and criteria, and develops and manages the annual audit report. Supports and assists Advancement Slate SMEs within the CRM by fulfilling data audit requests, such as mailing lists, donor rolls, demographics, and giving analysis. Responsible for Identifying data integrity through careful attention to detail, troubleshooting errors, imports, and data validation, and resolving problems independently and in teams. Utilize CRM and task management tools to document requirements, plans, and outcomes. Strategic Roles - Collaboration Collaborate with Leaders and lead Customer Relationship Manager (CRM) process changes and projects within the student life cycle departments (Marketing, Admission, Advising, Athletics, Advancement, Academics, Registrar, Student Accounts, Financial Aid, Student Life, IT). Leverages deep knowledge in all aspects of the Ellucian Banner to support Recruitment & Admissions, Registrar and Student accounts, Financial Aid modules, and related third party systems. Lead the understanding and implementation of lead tracking throughout the Enrollment Management cycle (lead through alumnus). Serving as a consultant on higher education standards and new trends for enrollment technical operations injunction with the Registrar supporting university academic policies. Skill Sets Strong administrative skills, including related computer and technology skills Superior verbal, written, and interpersonal communication skills Enthusiastic supporter of Lutheran higher education and Concordia University Chicago Familiar with CSS and HTML Being familiar with Slate is a plus; 3+ years of experience in any CRM administration is a need. Advanced time management skills Minimum Experience Required: 3+ years' Experience in Admission or Higher Education Preferred: Experience with Axiom, Banner, and Slate are preferred Compensation and Benefits Starting range is dependent upon individual qualifications and experience. Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents. Tuition benefits may also be available for employees and their qualified dependents. Application Information Interested individuals should include a cover letter, resume and references with their online application. Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation. Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs. About Concordia University Chicago Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President's Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more at CUChicago.edu. Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church Missouri Synod, as it forms students for vocations in church, family, and the world. #J-18808-Ljbffr