Shipping Clerk I -Am Shift

Warehouse Order Fulfillment Specialist

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The position is responsible for ensuring packages are shipped on time and in accordance with sales order instructions so customers will receive products in the same condition that products were sent using shipping software, scanners, label printers, scales and other equipment. Works under general supervision. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential job functions include the following, but are not limited to:

• Pick and pack customer orders accurately and efficiently according to printed work instructions while using handheld scanners and/or the automated storage and retrieval system.
• Verify outgoing shipments by comparing identifying information, counting and weighing items, and checking against sales orders, invoices, or other records using the D365 Warehouse Management System.
• Perform required WMS (D365) transactions in real time to ensure inventory accuracy and proper order tracking.
• Apply the correct carrier labels, postage, and required shipping charges to all outgoing packages.
• Select appropriate packaging materials to protect products and ensure damage-free delivery to the customer.
• Confirm correct carriers and shipping service level (Ground, Next Day Air, 2nd Day, International, etc.) based on sales order requirements.
• Prepare basic commercial shipping documents for international shipments when required (packing slips, invoices, etc.).
• Escalate shipment delays, missing inventory, or unclear shipping instructions to the lead or supervisor to avoid customer impact.
• Maintain a clean, organized, and safe work area, and follow all safety procedures including proper lifting techniques and use of PPE.
• Participate in cross-training within other warehouse functions (receiving, inventory control) to build flexibility and support team needs.
• Monitor daily work volume with Q controller and adjust priorities to meet carrier cutoff times and ensure all same-day shipments are completed on time.
• Assist inventory and receiving teams when needed to support overall warehouse operations and business continuity.

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical activities:

Work may be active, could stand for long durations and/or perform repetitious work at times. Typical activities can include but not limited to walking, climbing stairs and/or ladders, twisting, turning, bending, reaching, reaching above the shoulders, and stooping. The employee may lift or move objects up to 50 pounds. The noise level in the work environment is usually moderate, however, may be noisy at times.