Senior Representative, Mail Operations

Job Title

This position supports the centralized receipt of customer mail for Fidelity. The role leverages business partner requirements to receive, sort and deliver monetary and non-monetary items in Inbound Operations and across the Midwest campus. They also collect and prepare outbound packages for pick-up by external vendors. Accuracy and timeliness are important to meet all compliance and regulatory requirements.

Note: Fidelity will not provide immigration sponsorship for this position.

The Expertise You Have

2-5 years of transaction processing experience within a professional, fast paced, corporate environment, preferably within Fidelity Investments

The Skills You Bring

• Ability to complete assigned tasks both timely and accurately
• Strong organization skills with meticulous attention to detail
• Ability to work in a team environment
• Excellent written and verbal communication skills
• Highly motivated, self directed and an independent thinker
• Strong customer service skills
• Ability to complete work by prioritizing multiple tasks to meet tight time constraints
• Ability to navigate between multiple applications
• Flexibility / adaptive to change
• Ability to solve business related problems across functional and business lines
• Knowledge of Fidelity's applications and various Inbound applications
• Thorough understanding of Check and Stock acceptance rules, policies and procedures
• Working knowledge of MS Office including Excel, Outlook, Access database software, Internet
• Thorough understanding of the interrelationships between Inbound Operations, Fidelity business units and external deposit institutions
• Work experience in a risk controlled environment

The Value You Deliver

• Opportunity to maintain and enhance the understanding of the value of Lifetime Client Engagement to Fidelity
• Consistent, knowledgeable measurement of the domain's performance and contribution to Fidelity's growth
• Role in developing multi-year plans, budgets, forecasts, and other ad hoc analyses that supports sound decision making for this unique enterprise level domain
• Working closely and collaboratively across PI and WI Finance

As a member of the team, you will sort incoming customer mail by zip 4 utilizing high speed equipment. Perform package reconciliation for all incoming overnight mail. Ensure timely completion of all customer requests and administrative duties.

Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $44,000-80,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.