Operations Support Specialist

Position Service Operations/Order Support Specialist Location Frederick, MD (hybrid 3 days a week in person but could be more) Duration Perm Authorization Clearable for Public Trust Start Date ASAP Must-haves BA/BS degree or equivalent Minimum 5 years in order management or support functions/administrative support SAP or similar ERP software experience CRM software experience Proficiency in Microsoft Excel Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills Logical thinker with excellent problem-solving skills and an aptitude for business data analytics Ability to work in a fast-paced, deadline-driven work environment Highly adaptable, resilient and view change as an opportunity Demonstrate integrity, accountability and have the ability to work on a team. Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction Must be capable of lifting 75lbs – they may need to jump into the inventory/warehouse space 20-30% travel mostly local with occasional national/international travel Plusses SAP experience Day-to-Day Act as the primary point of contact for the customer for depot, onsite and system service contracts Perform quotation and order management functions Perform administrative functions to ensure timely completion of complex data reports Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiativesDocument processes and work instructions Meet key performance indicator (KPI) objectives relevant to the contract sales program Recruiter-friendly version We're looking for a highly organized and customer-focused operations professional to support service delivery activities for a client of Insight Global's in the Frederick area. This position combines order management, logistics coordination, SAP administration, and customer support, serving as a key point of contact for both customers and field technicians. The right candidate will thrive in a fast-paced environment, enjoy coordinating complex processes, and possess strong communication, analytical, and problem-solving skills. Experience with SAP or similar ERP systems, CRM tools, and Excel is essential, while a proactive attitude and ability to collaborate across teams are critical for success. #J-18808-Ljbffr