Customer Service Rep - HHC - Home Medical Equipment Retail

Job Description

Job Description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Job Description

The ideal candidate will have exceptional customer service skills, be willing to work a flexible on-site schedule within the HME business hours, have a strong desire to learn, and be open to being taught as well as learning independently. Knowledge of HME and/or medical terminology is encouraged. Proficiency in computer, phone and interpersonal skills is essential.

Qualifications

**EDUCATION & EXPERIENCE:**

**Required Qualifications:**

• High school diploma or GED
• Demonstrated proficiency with personal computers and standard office equipment
• Strong written and verbal communication skills
• Organizational and interpersonal competencies essential for professional medical office environments
• Ability to perform mathematical calculations accurately
• Analytical capability to gather data, compile reports, and manage special projects
• Proficiency in face-to-face, telephone, and computer-based communication
• Ability to work independently and collaboratively within a team structure
• Professional demeanor consistent with medical office standards

**Preferred Qualifications:**

• College coursework in business or related field
• Familiarity with medical terminology and home medical equipment (HME) industry knowledge
• Self-directed work approach with demonstrated ability to learn independently