Customer Service Manager

Job Description

Job Description

Responsibilities:
? Responsible for providing overall direction and leadership to the internal customer service team.
? Manage all aspects of customer service process including quotes, sample requests, order acceptance & acknowledgements.
? Prepare quotes and proposals in response to customer requests.
? Work directly with customers to process orders, resolve order issues and send order acknowledgements.
? Enter order information and maintain customer database in Microsoft Great Plains ERP System.
? Obtain customer information required for order placement, refunds or exchanges.
? Manage internal quote & product sample database.
? Field customer inquiries and forward to appropriate department.
? Follow up with customers on quotations for order placement.
? Work with other department managers to resolve customer related issues.
? Perform other customer service related duties as directed by management.
Required Skills:
? Minimum of 5 years’ experience in a Customer Service Role
? Minimum 3 years’ experience in a Managerial Role
? Have a pleasant and professional demeanor.
? Strong Communications skills
? Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions.
? Proficient with Microsoft Office (Word, Excel & Outlook)
? Experience with Microsoft Dynamics is a plus.
? Experience in the Electronics Industry is a plus
? A.S or B.S degree in a relevant field is a plus.
Benefits:
? Paid Time Off
? Excellent Health & Dental Plan
? 401K Plan with Match
? Short & Long term Disability
? Bonus Potential
? Paid Holidays
? Multiple Employee Appreciation Events Throughout the Year

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