Technical Support Engineer

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! As an OT Support Engineer, you provide technical support to end users across software, hardware, and systems managed by the IT department, including networking and communications platforms. You are responsible for performing periodic preventive and corrective maintenance to ensure the reliability, security, and proper operation of IT equipment and services. The role also involves participating in system-related projects and supporting continuous improvement initiatives. In addition, the OT Support Engineer performs basic programming and scripting tasks to support automation, system integration, reporting, dashboards, and troubleshooting efforts. This includes modifying existing scripts, developing simple utilities, and assisting with data extraction or configuration tasks as required by business and operational needs. Key Responsibilities Install, configure, and maintain computer hardware, printers, and related peripheral equipment. Provide technical support to end users for software, hardware, and system-related issues. Perform and manage preventive and corrective maintenance for computer equipment, printers, and servers to ensure reliable operation. Identify, recommend, and implement IT solutions in collaboration with business departments to support company objectives. Develop and implement software and hardware initiatives to improve operational efficiency. Manage and support IT-approved computer equipment and networks in accordance with department standards. Administer user accounts, access rights, and permissions across multiple information systems. including Active Directory. Maintain accurate inventory records for IT-approved hardware and equipment. Ensure compliance with established IT policies, procedures, and security standards. Understand, follow, and support quality system procedures. Manage vendor relationships. Support operational technology (OT) devices and systems including handheld scanners, industrial printers, machine interfaces, warehouse technology, and related equipment Required Education, Experience & Skills Three years of experience in a similar position. Proficiency in computer applications Windows operating systems Knowledge and mastery of computer hardware and software Fluency in spoken and written English (70%) Knowledge of LAN/WAN networks Preferred Qualifications CCTV systems Tress system Axtrax physical access control system Programming languages C# .net, VB.net, JavaScript, PHP. Knowledge of SQL Database Advanced certifications such as ITIL, MCSA, CCNA, Azure Administrator,or PMP. Experience with IT service management platform ServiceNow. Experience in task automation for systems administration. Bilingual English/Spanish communication skills are considered an asset. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: View email address on click.appcast.io With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally. #J-18808-Ljbffr