Customer Support Representative

Business Service Center – Customer Support Representative Openings Job Summary The Business Service Center Service team is focused on delivering an exceptional experience to business clients and internal partners. This role supports a variety of Treasury Management products and services and serves as a primary point of contact for questions, troubleshooting, issue resolution, and client education. The ideal candidate is customer focused, comfortable working in a fast-paced environment, and able to take ownership of client needs from initial contact through resolution. Key Responsibilities Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination Research and resolve client questions and issues using internal systems, resources, and documentation Take ownership of client issues from initial contact through final resolution Escalate more complex issues to the appropriate internal teams when needed Handle inbound call volume while maintaining a high level of professionalism and customer service Educate clients and internal partners on available products, system functionality, and best practices Maintain knowledge of relevant products, processes, policies, procedures, and systems Document client interactions and resolutions accurately Perform additional operational and customer support responsibilities as needed Required Qualifications 1+ year of customer service, client support, operations, or related professional experience Strong verbal and written communication skills Comfortable speaking with clients over the phone and handling a consistent inbound call volume Strong computer skills and ability to learn multiple systems Strong problem-solving, attention to detail, and organizational skills Preferred Qualifications Previous banking, financial services, or business client support experience Experience supporting commercial banking, Treasury Management, cash management, deposit operations, credit card services, or similar financial products Previous experience working with business or commercial customers Prior call center, customer service, clerical, data entry, or operations experience #J-18808-Ljbffr